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Hospital Endorsed
Recommended by Councils
Installation you can trust
Installation you can trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
We have now had contact with the team who I have to say were brilliant this morning and could not do enough to help so a big thank you to the team and we look forward to receiving the watch for my mother well done everyone
Spoke to Oli one of the help desk. He took all the emergency contacts details over the phone. He arranged shipping and payment details. Watch arrived within the Royal Main time slot. I contacted using the emergency button on watch verify first use.
The set up was so easy, Matt was so very helpful on the phone and the cost is very reasonable. We particularly liked the free trial so that our step-father could get used to the idea before having to commit. It is very reassuring to have this in place.
Outstanding service from first contact to alarm delivery. Very responsive customer service. HelpAlert and are absolutely confident with our choice. Pendant was sent out ready programmed the day. It arrived next day and simply required plugging in and charging. Highly recommend.
Information was good and easy to understand. The responders are very good and understanding. The reply time from making any call is very quick. Excellent service.
System ordered Sunday am, delivered, installed an successfully testerd by noon Tuesday. Instructions clear and, although quite large, type could even larger for those with reatricted vision.
How a Personal Alarm Supports the Ones You Love
HelpAlert stands apart: real voices answer in seconds, fall detection raises the alarm when they can’t, GPS tracks their location, and mobile coverage protects them wherever they go.
- Meet the Companion - Your loved one wears a small device on their wrist or around their neck. It’s always there ready to help. If they find themselves in need, pressing the button instantly connects them to our UK-based emergency team.
- When It Matters Most - Within seconds, someone on the other end listens and acts. Whether it’s a call to the family or emergency services, real people respond. This is where connection becomes action, and worry turns into support.
- Every Day, Everywhere - The alarm isn’t just for emergencies, it’s for everyday life. It works at home, in the garden, or out walking. With features like GPS tracking and fall detection, it supports independence without compromise.
How Can a Personal Alarm Help?
How Can a Personal Alarm Help?
An Elderly Personal Alarm is a simple yet powerful device designed to keep seniors safe and independent. It allows users to quickly call for help in emergencies, such as falls, medical issues, or feeling unsafe.
- The Call for Help: someone you love takes a fall or feels unwell at home. With a personal alarm worn around the neck or on the wrist, help is just one press away. That simple action brings comfort, safety, and connection.
- Wearable Comfort You choose how to wear it. Some prefer it around the neck like a pendant. Others wear it on the wrist, just like a watch. It’s designed to be light, comfortable, and easy to keep on all day.
- Connection and Monitoring The moment help is needed, the device connects to trained staff who are always available. It works at home, in the garden, or when out and about. You’re never truly alone.
Who Is the Personal Alarm For?
Real lives. Real concerns. One simple solution.
Who Is the Personal Alarm For?
Real lives. Real concerns. One simple solution.
Whether it’s for you or someone you love, HelpAlert provides safety without compromise, designed for peace of mind, independence, and staying connected.
Rated 4.8/5 by 4,000+ families who wanted to feel closer, even when far away.
For Mum
How Can a Personal Alarm Help Your Mum Stay Safe?
She might not say when she feels unsteady. But you know she’s proud, independent and at times, vulnerable. A HelpAlert alarm with fall detection or GPS tracking means she’s never alone, even when no one’s around
For Yourself
Will a Personal Alarm Help You Stay Independent?
You want to stay active and confident and not constantly worry “what if.” With a discreet wristband or pendant, you’ll have 24/7 help at the push of a button, without anyone hovering over you.
For Dad
How Can a Personal Alarm Support Your Dad’s Safety?
Whether he’s stubborn about asking for help or just getting older, you want to know he’s okay. A personal alarm with GPS or a long life battery gives him quiet backup support and keeps his dignity intact.
For Your Partner or Spouse
Will a Personal Alarm Help You Care for Your Partner?
It’s hard doing it all, loving, supporting, and worrying. Whether they’ve had a health scare or memory is slipping, HelpAlert gives both of you breathing room. Help is always close. You’re not alone anymore.
For a Neighbour or Family Member
How Can You Help Someone Stay Safe? Even From a Distance?
You’re not a carer, but you care. A personal alarm offers independence with backup, perfect for a neighbour, relative, or anyone you quietly check in on.
For a Friend
Can a Personal Alarm Help Your Friend Stay Independent?
They’re proud, but you see the cracks. A recent fall. A change in health. Give them the gift of support, silent, respectful, and always ready when they need it.
Dementia
Diabetes
Pacemaker
Hard of hearing
Visually Impaired
Asthma
Fall detection
GPS tracking
Long battery life
Geofencing
Go Pendant
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GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
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Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
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Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
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24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
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GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
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Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
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Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
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Lifetime warranty and repair, giving you lasting cover and peace of mind.
Home Lifeline
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Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
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Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
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A robust battery, lasting up to 2 years with the Lifeline alarm.
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24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant Plus
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Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
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Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home lifeline Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
A robust battery, lasting up to 2 years with the Lifeline alarm.
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24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home Lifeline
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
A robust battery, lasting up to 2 years with the Lifeline alarm.
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24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home lifeline Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
A robust battery, lasting up to 2 years with the Lifeline alarm.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home Lifeline
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
A robust battery, lasting up to 2 years with the Lifeline alarm.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Talking Pendant
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Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
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Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
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Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
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24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Setting up our alarm is as easy as 1 2 3...
Getting your device is super easy, get yours today!
A Small Choice That Says a Lot
You choose the alarm that fits your life, not someone else’s idea of what you need.Wrist, pendant, or GPS: each one brings help closer, without getting in the way.
You choose the alarm that fits your life, not someone else’s idea of what you need.Wrist, pendant, or GPS: each one brings help closer, without getting in the way.
You Name the People Who Matter
You’re in control. Tell us who should be called if something ever feels wrong.We don’t just store their number. We connect with real urgency, real care.
You’re in control. Tell us who should be called if something ever feels wrong.We don’t just store their number. We connect with real urgency, real care.
The Moment It Arrives, Life Feels Lighter
No complex setup. No waiting. Just switch it on.You’re linked to a 24/7 response team, and your circle of care is already in place.
No complex setup. No waiting. Just switch it on.You’re linked to a 24/7 response team, and your circle of care is already in place.
14-Day FREE Trial of Any Alarm
Peace of mind, no strings attached, just pay postage and try it at home.
Only pay Postage
Not sure if a personal alarm is right for you or a loved one? Try it free for 14 days.
There’s no contract, no pressure – just a small postage cost. If it’s not right, send it back. You won’t be charged anything else.
Most families who try it see the benefits and choose to keep it for peace of mind.
We are HelpAlert!
Watch our 2 minute introduction video with broadcasting legend and former BBC Newsreader: Stewart White
UK Wide Coverage
It doesn’t matter where you live, HelpAlert covers the whole of the UK. From John O Groats to Lands End, and everywhere in between.
Easy Installation
All of our products are installed and tested in our warehouse ahead of being delivered securely by Royal Mail. This means your alarm is ready to be used as soon as it arrives with you.
Response within 60 seconds
From pressing your alarm, you will hear a notification that the alarm has been raised. Your location and details will then be presented to an operator who will greet you personally and have all of your emergency contacts and medical information ready to go, should any of it be needed.
Service you can rely on
Our personal alarm system uses a multi-network SIM cards that covers entire United Kingdom.
Allowing it to connect to various networks such as EE, O2, and Vodafone. This ensures it always finds the strongest signal, providing you with a reliable connection wherever you are.
When Every Second Matters, Help Should Be Immediate
1 in 3 older adults falls each year. Many go unnoticed. Too many end in hospital.
Falls are a leading cause of injury among older adults
A fall can change everything. Not just for the person who falls but for their family too. Loss of confidence. Long hospital stays. Worry that lingers.
- Instant Help, Anytime
A simple press connects to our 24/7 response team, no waiting, no wondering. - Fall Detection That Speaks for You
If you can’t call for help, your device will. It knows when something’s wrong. - Real People, Real Care
Whether it’s a family member or the emergency services, we make sure someone who cares is contacted fast.
Prevent Falls. Protect Independence.
One small device. A big step in fall prevention and emergency care.
- Instant Help, At the Touch of a Button
No panic. No delays. Just immediate connection to trained support. - Fall Detection, Even When You Can’t Speak
Some devices automatically alert our team after a sudden fall, or loss of consciousness. - 24/7 Monitoring by Real People
Day or night, home or outdoors, you’re never alone in a moment of need.
How the HelpAlert alarm works
HelpAlert alarms system prevents serious injury scares in 4 simple steps
A Sudden Fall. A Button for Help.
Mum is in the kitchen. She slips. She presses her HelpAlert alarm. In seconds, our UK care team answers. A calm, trained voice asks what happened and gets help moving right away.
No Button Needed. The Alarm Knows.
If Mum cannot press the button, the fall alarm can tell she has fallen. It connects right away. Even if she cannot talk, help is already sent.
You Get the Call Too.
We phone you, a neighbour, or a family friend. You know what’s happening. You are part of the help.
If It’s an Emergency, We Act Fast.
If it’s very serious, we call 999. We stay on the line with Mum. Calm and caring. We do not hang up until help is with her.
Easy installation, Fast response
Getting your device is super easy, get yours today!
Tailored alram solutions
We offer many types of alarms. Fall alarms for home. GPS alarms for going out. Each one is made to fit different lives and needs.
Personal Service
We treat every customer like family. Our team listens, cares, and gives real support, not just a service.
Safety and Care First
HelpAlert puts safety and peace of mind first. Every alarm is built to protect and every call is answered with care.
People Before Profit
Our fall alarm service is here to help people stay safe and independent at home.
Prices Stay the Same
Try a personal alarm for free. No upfront payment. Once you join, your price will never rise.
Trusted Careline Service
Hospitals across the UK trust our careline service. Life-saving alarms. Kind voices. Real care.
Request a Free Brochure
Get all the details before you decide. Our brochure explains in simple words how HelpAlert alarms work, what happens when you press the button, and how we help families every day. We can send it by post or email whichever works best for you.
Don't take our word for it...
The reassurance this brings me and my children is priceless. Couldn’t ask for better service or support.
Newport
HelpAlert has given me peace of mind when I’m in the garden. It’s simple to use and I feel safer knowing help is only one button away.
Blackpool
I went for the HelpAlert watch as I’m epileptic. It’s waterproof, comfortable, and I hardly notice it’s there. Really happy with it and allows me to live a normal life.
Brighton
Sophie from HelpAlert explained everything clearly when I called. The whole process was simple and I felt confident straight away.
Birmingham
Ordering from HelpAlert was straightforward and it arrived quickly. We tested it within minutes and everything worked perfectly.
Cromer
I didn’t think I’d need it, but my HelpAlert alarm responds instantly whenever I test it. Knowing someone’s always there is worth so much.
Cheltenham
Simple to order and arrived really quickly. Friendly team when we tested it and luckily haven't needed to use it yet. Piece of mind it gives makes it worth every penny. Highly recommended.
Lincoln
I struggled to decide which alarm provider to go with. I picked up the phone and spoke to a few. When I spoke with HelpAlert I found Sue extremely helpful, it just felt right. Haven't looked back since. My neighbour also has an alarm with them.
Aberdeen
I joined HelpAlert on the 2 week free trial. I chose a pendant to start with but decided to swap for a watch shortly after as I couldn't get on with the pendant. The watch is great for me. I like to stay active and wouldn't be without it now. Really friendly team on the other end.
Leeds
Excellent service, fast delivery, and friendly support team. I’d recommend to anyone in a wheelchair, it just makes life easier.
Cambridge
It was only when a friend recommended HelpAlert that I decided it was time I enrolled after having a couple of falls. It has given me peace of mind and it’s a comfort to hear a friendly voice asking if I need help.
Norwich
Frequently Asked Questions
Need more info? Find it here...
How do I order the Go Watch?
The quickest way to order the Go Watch is through our website. You can also place your order over the telephone with one of our team by calling 01273 055049.
What happens once the Go Watch arrives?
All of our devices are pre-configured in our warehouse using the details from your emergency contact form. This ensures that your device is ready to use straight out of the box upon arrival.
Simply charge the GO Watch and press the SOS button to make a quick test call to the control room. This test call confirms that the device is fully activated, functioning correctly, and ensures the user is comfortable with raising an alarm if needed.
Does the Go Watch automatically detect falls?
The Go Watch Plus includes automatic fall detection. If it senses a serious fall, it raises an alert automatically, even if you can’t press the button yourself. The Go Watch does not include fall detection, so you’ll need to press the button manually if you need help.
Both models connect you straight to our 24/7 UK-based response team, who can speak to you through the pendant and get the right help immediately.
Do I need to pay for the SIM card or the calls separately?
No, everything is included. The SIM, connection, and unlimited emergency calls are all covered in your plan.
There are no extra charges or hidden fees for calls, texts.
Can the Go watch be used in the shower?
Yes, it is fine to be used in the shower. We do not advise submerging the Go Watch in water for long periods of time, for example in the bath or whilst swimming.
Can the Go Watch work outside my house, wherever I go?
Yes, the Go Watch is fully mobile and works wherever you go, both inside and outside your house, as long as there is mobile network coverage.
How do I make an emergency call with the Go watch?
Press and hold the button on the right side of your watch. Our multi-network SIM will automatically connect to the strongest available signal. The user can have a two-way conversation with the emergency control room directly through the watch, speaking into it with ease.
Does the Go Pendant automatically detect falls?
The Go Pendant Plus includes automatic fall detection. If it senses a serious fall, it raises an alert automatically, even if you can’t press the button yourself. The Go Pendant does not include fall detection, so you’ll need to press the button manually if you need help.
Both models connect you straight to our 24/7 UK-based response team, who can speak to you through the pendant and get the right help immediately.
Does the Go Pendant need a landline, broadband or mobile phone to work?
No, both versions work independently using the built-in mobile SIM inside the pendant.
You don’t need a landline, Wi-Fi, or a mobile phone for it to work. It’s completely self-contained and ready to use straight out of the box.
What happens once the Go Pendant arrives?
When your pendant arrives, it’s already set up and ready to use. Simply switch it on and wear it around your neck or on the included clip.
Our team will contact you to complete a quick test call to make sure everything is working perfectly and that you feel comfortable using it.
We’re here to help every step of the way if you have any questions.
Do I need to pay for the SIM card or the calls separately?
No, everything is included. The SIM, connection, and unlimited emergency calls are all covered in your plan.
There are no extra charges or hidden fees for calls, texts.
Can the Go Pendant be used in the shower?
Yes. Both the Go Pendant and Go Pendant Plus are fully waterproof and designed to be worn in the shower.
We recommend keeping it on at all times, as many falls happen in or around the bathroom.
Can the Go Pendant work outside my house, wherever I go?
Yes. Both models use GPS and mobile signal to connect you to our UK-based emergency team wherever you are, at home, in the garden, or out and about.
You’ll have peace of mind knowing help is just one button press away wherever you go.
How do I make an emergency call with the Go Pendant?
Press and hold the main button on the pendant for a few seconds.
You’ll be connected to our HelpAlert Emergency Control Room, who will talk to you through the pendant, assess the situation, and contact your chosen family members or the emergency services if needed.
Can I use the Go Pendant if I have a pacemaker?
For safety, if you have a pacemaker, it’s not advisable to wear the HelpAlert Pendant around your neck. Instead, you can use the pendant as a key fob or place it in a pocket or bag, ensuring it is at least 25cm away from your pacemaker at all times.
Alternatively our Go Watch and Go Watch plus are perfectly safe to use with a pacemaker. If you have any concerns, please don’t hesitate to contact us on 01273 055049.
What if the user of the Go Pendant is hard of hearing?
The pendant includes a built-in speaker and microphone designed to be clear and loud enough for most users.
If the user struggles to hear, our team can still manage the emergency using the pendant’s location and their emergency contact details to make sure help reaches them quickly.
How often do I need to charge the Go Pendant?
We recommend charging it daily for at least 2 hours to ensure the pendant lasts 2-3 days with normal use.
What happens after ordering?
Once you place your order, we’ll send you a quick form to collect your emergency contact details. After that, your Home Lifeline will be prepared, tested, and sent out ready to use within just a few days.
What happens once the Home Lifeline arrives?
Inside the box you’ll find your base unit, alarm button, and easy step-by-step instructions.
Simply plug the base unit into a power socket and test it with our team. We’ll make sure everything is working perfectly before you start using it.
Does the Home Lifeline automatically detect falls?
Yes, if you have the Home Lifeline Plus. It uses smart sensors to detect a sudden fall and then checks whether the wearer remains still. If no movement is detected within about 30 - 40 seconds, it automatically sends an alert to our 24/7 Emergency Response Team.
The standard Home Lifeline does not include fall detection but still connects instantly when the button is pressed.
Does the Home Lifeline need a landline, broadband or mobile phone to work?
No. Both the Home Lifeline and Home Lifeline Plus use a built-in SIM card to connect directly to our monitoring centre.
You don’t need a landline, broadband connection, or separate mobile phone, everything is included and ready to use straight out of the box.
Do I need to pay for the SIM card or the calls separately?
No. The SIM and all emergency calls are included in your HelpAlert plan. There are no additional or hidden charges.
Can the alarm button for the Home Lifeline be used in the shower?
Yes. The alarm button is fully showerproof and designed to be worn in the shower.
We always recommend keeping it on, as many falls happen in or near the bathroom.
Can I use the Home Lifeline if I have a pacemaker?
Yes the wrist strap alarm button for the Lifeline is perfectly safe to use even if you have a pacemaker.
If you’re unsure, please check with your GP or pacemaker specialist before use.
What is the difference between the Home Lifeline and the other alarms?
The Home Lifeline and Home Lifeline Plus are designed for use inside the home and garden.
The Go Pendant and Go Watch use GPS and mobile technology to provide protection anywhere you go.
If you mainly need help at home, the Home Lifeline is ideal. If you’re often out and about, the Go range is a better fit.
Will my Home Lifeline work if there is a power cut?
Yes, the battery backup in the Home Lifeline base-unit will work for approximately 24 hours. This means that during a power cut you will still be able to make an alarm call and speak with the emergency control room.
Can the wrist strap be switched for a pendant?
Yes. If you’d prefer a pendant instead of a wrist strap, select your choice at checkout and we will post your chosen option.
What is the range of the Home Lifeline?
The Home Lifeline and Home lifeline Plus both have a range of up to 200m.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 30 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk. You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
What’s your refund policy?
You can cancel your subscription at any time with 30 days’ notice. If you’re on an annual plan, we’ll issue a refund for any unused months. Just make sure the device is returned safely; if it’s lost in transit without tracking, the replacement cost will be your responsibility.
What happens if I cancel early?
If you cancel an annual plan before the subscription year is over, we’ll refund you for the unused months. Keep in mind that delivery charges and any discounts you received will be deducted from your refund.
Do I own the devices?
You lease the equipment from us for as long as you need it. The lease ensures a lifetime guarantee on all of the equipment. This means that if there are ever any issues we will replace them free of charge.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
What should I do if my emergency contacts or other details change?
If any of your details change, please let us know as soon as possible to avoid unnecessary calls to your contacts. You can update your information by calling 01273 055049 or emailing us at careteam@helpalert24.co.uk.
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