Support When Blood Sugar Drops
HelpAlert brings calm, even when your loved one feels shaky or confused.
When Low Blood Sugar Hits
- Dad skips lunch and starts to feel weak. His hands are shaking.
- He could try to unlock his phone, or he can press one button on his wrist.
- The alarm speaks: “Emergency alarm activated.”
- A calm voice says, “Have you checked your blood sugar?” and stays on the line.
- You get a call explaining what happened. By the time you ring Dad, he’s eaten and feeling steady again.
How HelpAlert Supports Diabetes Care
- Daily reminders We can set alerts for meals, medicine, or blood sugar checks. The watch vibrates and lights up to help them stay on track.
- Big, easy SOS button The pendant has a large front pad. The watch has one clear side button, easy to press, even with shaky hands.
- Low battery? We call you If the charge drops below 20%, we call to remind you to charge it.
- Shower-safe and walk-ready They can wear it while walking, gardening, or showering. It stays on and keeps them protected.
The Right Alarm for Life with Diabetes
Whether it’s sudden lows, dizziness, or needing help fast – we’ll help you find the alarm that fits your lifestyle.
Go Pendant Plus
Go Watch Plus
Home lifeline Plus
approved services with
proud partners
Here’s what our customers have to say...
Mum's diabetes was getting worse and I was constantly on edge. The HelpAlert watch gave us a lifeline – if anything happens, someone’s there to help.
As a diabetic myself, I’ve had a couple of close calls. I now wear the pendant 24/7. It’s reassuring to know that I have especially when I’m alone at home
Quick setup, clear instructions, and a really polite installer. My dad was unsure about needing an alarm at first, but says it gives him confidence to potter about the house again.
Wasn’t sure if this would work for my mother-in-law as she’s quite forgetful and often forgets to charge things. The team were really helpful and suggested a second charger for another room. Great service, thank you
We had a bad experience with another provider who never answered the phone. HelpAlert was a breath of fresh air – helpful from day one and always available when we’ve had questions.
Really friendly team, they made the setup process so easy for Mum
My 89-year-old dad fell in the garden. The alarm went off, and I got the call straight away. Dad was fine and it was handled with so quickly.
Free Next-Day Delivery
Order today, get it tomorrow - no extra cost, no stress.
Flexible Plans, Big Savings
Pick a monthly plan with no long-term tie-in or choose annual and save over £100.
Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
How a Personal Alarm Helps the People You Love
A small device they wear. A big difference when it matters most.
Help at the Push of a Button
Quick help when it’s needed
If they fall or feel unwell, they press the button. A real person answers in seconds and talks to them through the alarm.
Worn every day
The alarm goes on their wrist or around their neck. It’s light, waterproof, and always ready, even in the shower or garden.
You’re kept in the loop
We call you, a friend, or 999 if needed. With GPS and fall alerts, you always know where they are and that help is on the way.
Always There, When They Need You Most
Press for help
If they fall or feel unwell, they press one button. Our UK team answers in seconds and speaks to them through the alarm.
Worn all day
They wear it like a watch or necklace. It’s light, comfy, and always ready, even in the shower.
Help sent fast
We can call you, a neighbour, or 999 if needed. You’ll always know someone is looking out for them.
Feel Safer from Day One
Most people set up their alarm the same day it arrives. From the first press, you’ll know someone is always ready to help.
It’s peace of mind for your family and support when it’s needed most. HelpAlert is here, every hour, every day.
Frequently Asked Questions
Find the answers you need right here.
Will the alarm detect a hypo or hyper automatically?
It cannot read glucose levels, but the built-in fall sensor calls our centre if the wearer collapses or is too weak to press the button.
Is two-way talk loud enough if they feel faint?
The speaker reaches about 80 dB, similar to a food blender, so a weak voice can still be heard.
Do we need a smartphone or Wi-Fi?
No. The watch and pendant contain their own SIM cards and work anywhere in the UK with mobile coverage.
How long does the battery last with daily alerts?
The pendant battery lasts two to three days; the watch lasts around twenty-four hours. Both announce “Battery low” and we text you if it drops below 20%.
Can they shower or exercise while wearing it?
Yes. Both devices are water-resistant and safe for walking, gardening, or light workouts, important for diabetes management.
What if they press the button by mistake?
Simply tell the operator it was accidental. There is no charge for false alarms.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
Installation You Can Trust
Installation You Can Trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
