GPS Alarms That Help You Find Them Fast
Know exactly where they are. Get help to them in seconds, not hours.
When a Simple Walk Feels Scary
- Dad heads out for his newspaper like always… but this time, he doesn’t come back.
- His phone rings out. That nervous feeling starts.
- Did he forget the way? Did he fall? Is he just chatting to someone?
- With HelpAlert GPS, one button press sends help fast.
How HelpAlert Keeps Every Trip Safer
- Live GPS tracking Sends location updates every few seconds. Helps us guide you or emergency teams straight to them.
- Safe-zone alerts We set a safe area (like around home). If they go too far, we call you with their location.
- Easy-to-press buttons One button on the watch, pendant, or home unit. Made for shaky or tired hands, even through pockets.
- Clear feedback The alarm speaks: “Calling for help.” It vibrates so they know it’s working.
approved services with
proud partners
Alarms that have GPS Tracking
Know where your loved one is at all times. These alarms show live locations so help can reach them fast.
Go Pendant
Go Watch
Here’s what our customers have to say...
Dad has early dementia and often wanders. The tracking gives us peace of mind knowing we can see where he is.
Can’t fault the service. Sophie explained everything patiently and got Mum’s alarm set up quickly.
Angela was so helpful on the phone. She didn’t rush me and made sure everything was clear. I felt like I was speaking to someone who genuinely cared.
Sue really went the extra mile when we had trouble testing the pendant. She even followed up the next day to check Mum was happy. Fantastic support - thank you!
We trialled the Go watch for two weeks. It tracked Mum’s walks and the call button worked when she has tested it. We kept it.
Honestly didn’t expect this level of service. Sophie handled everything, she was calm, clear. So different from the usual call centre experience.
From my first enquiry to delivery, everyone was so friendly. Angela helped me when I tested the alarm, and Sue talked my mum through testing when she wanted to try it for herself. Can’t thank the team enough.
Free Next-Day Delivery
Order today, get it tomorrow - no extra cost, no stress.
Flexible Plans, Big Savings
Pick a monthly plan with no long-term tie-in or choose annual and save over £100.
Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
How a Personal Alarm Helps the People You Love
A small device they wear. A big difference when it matters most.
Help at the Push of a Button
Quick help when it’s needed
If they fall or feel unwell, they press the button. A real person answers in seconds and talks to them through the alarm.
Worn every day
The alarm goes on their wrist or around their neck. It’s light, waterproof, and always ready, even in the shower or garden.
You’re kept in the loop
We call you, a friend, or 999 if needed. With GPS and fall alerts, you always know where they are and that help is on the way.
Always There, When They Need You Most
Press for help
If they fall or feel unwell, they press one button. Our UK team answers in seconds and speaks to them through the alarm.
Worn all day
They wear it like a watch or necklace. It’s light, comfy, and always ready, even in the shower.
Help sent fast
We can call you, a neighbour, or 999 if needed. You’ll always know someone is looking out for them.
Feel Safer from Day One
Most people set up their alarm the same day it arrives. From the first press, you’ll know someone is always ready to help.
It’s peace of mind for your family and support when it’s needed most. HelpAlert is here, every hour, every day.
Frequently Asked Questions
Find the answers you need right here.
How accurate is the GPS location?
Outdoors, we typically pinpoint location within 5-10 metres – accurate enough to guide you or paramedics to the correct shop doorway or park bench. Indoors, we provide the closest street address and last known outdoor position.
What if there's no mobile signal where they are?
The alarm stores the last known GPS position and searches for network coverage. If reconnection takes time, we will call you immediately to explain the situation and stay alert for location updates.
Are their movements tracked constantly?
Absolutely not. The device only sends detailed GPS location when the SOS button is pressed, a fall is detected, or a safe-zone alert triggers. Daily network checks don't include any location information – so your loved one's privacy is completely protected.
Can I see their location on my phone?
Yes. During an emergency, we’ll text you a secure link that opens their exact position on a map – no app downloads or complicated technology needed.
Is GPS safe for someone with a pacemaker?
Our GPS technology is completely safe. The radio signals are identical to a standard mobile phone and the device sits well away from the chest on a wrist, lanyard or in a pocket.
How long does the battery last with GPS active?
Pendant: 2-3 days between charges. Watch: approximately 24 hours. All devices give clear low-battery warnings, and we'll call you if power drops to critical levels.
What happens if they can't speak during an emergency?
If our operator hears silence, distress or confusion, we’ll immediately dispatch emergency services with the precise GPS coordinates and contact you straight away. Your loved one's safety always comes first.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
Installation you can trust
Installation you can trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
