When sight fades, sound and touch lead the rescue
Your mum’s world is guided by footsteps, familiar voices and the feel of her guide dog’s lead. HelpAlert turns those same senses into safety. Even without vision she controls her own call for help.
Help You Can Feel and Hear
- Easy to find in a panic
Even without vision, the raised SOS button is simple to feel for and press. - Calm reassurance right away
The watch speaks: “Emergency alarm activated.” A real voice answers in seconds. - Support until help arrives
Our UK team talks her through the situation and keeps you updated on where to meet her.
Clear Support Without Needing Sight
- Easy-to-find SOS button
A raised pad on the pendant and a single button on the watch make it simple to press, even with gloves. - Spoken feedback at every step
The watch says “Emergency alarm activated” and “Operator connected”, replacing small icons with clear words she can trust. - Loud and clear two-way talk
Up to 80 dB of audio works alongside hearing aids, so she can chat naturally with our team even on a busy street. - Reassurance through vibration
A strong buzz confirms the call is live, and a softer pulse lets her know help is arranged.
Alarms for People Who Are Blind or Visually Impaired
These alarms are simple to use by touch and sound, with big buttons and clear voices to guide them when help is needed.
Go Watch Plus
Go Pendant Plus
Go Watch
Go Pendant
approved services with
proud partners
Families tell us these alarms made a big difference
Mum had a fall in the night and couldn’t reach the phone. The alarm worked exactly as promised. Help was arranged so quickly. Honestly, it’s been a lifesaver.
We live in the countryside and I was worried about signal, but the Go pendant works well even in our area. It’s reassuring knowing Dad isn’t completely alone.
The watch stopped charging after two weeks, but I called and they posted a new one the same day. Great response time and very friendly team too.
Mum wasn’t keen on an alarm at first. She said it made her feel old. But once she realised how easy it is to use, she changed her mind. Now she wears it daily and even tells her friends to get one.
We tested the fall detection by mimicking a tumble in the garden with my grandson. It went off automatically and the response centre answered in seconds. Honestly, it works better than I thought and feels like a proper safety net.
There was some confusion with setup, mostly because I’m not very techy, but the team were brilliant. They talked me through it on the phone and stayed patient even when I messed up the first test. I wear it every day and feel much braver walking from room to room.
The parcel was delayed due to Royal Mail, which was annoying at the time, but HelpAlert called to check in and ended up extending the trial period for us. It was a small thing but really showed they cared.
Free Next-Day Delivery
Order today, get it tomorrow - no extra cost, no stress.
Flexible Plans, Big Savings
Pick a monthly plan with no long-term tie-in or choose annual and save over £100.
Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
How a Personal Alarm Helps the People You Love
A small device they wear. A big difference when it matters most.
Help at the Push of a Button
Quick help when it’s needed
If they fall or feel unwell, they press the button. A real person answers in seconds and talks to them through the alarm.
Worn every day
The alarm goes on their wrist or around their neck. It’s light, waterproof, and always ready, even in the shower or garden.
You’re kept in the loop
We call you, a friend, or 999 if needed. With GPS and fall alerts, you always know where they are and that help is on the way.
Always There, When They Need You Most
Press for help
If they fall or feel unwell, they press one button. Our UK team answers in seconds and speaks to them through the alarm.
Worn all day
They wear it like a watch or necklace. It’s light, comfy, and always ready, even in the shower.
Help sent fast
We can call you, a neighbour, or 999 if needed. You’ll always know someone is looking out for them.
Feel Safer from Day One
Most people set up their alarm the same day it arrives. From the first press, you’ll know someone is always ready to help.
It’s peace of mind for your family and support when it’s needed most. HelpAlert is here, every hour, every day.
Frequently Asked Questions
Find the answers you need right here.
How will Mum know the alarm has connected if she cannot see the screen?
The pendant or watch vibrates firmly and tells her “Help on the way.” A member of our UK-based team then talks to her through the built-in speaker. She hears every step.
Is the SOS button easy to find by touch?
Yes. The pendant has a raised pad on the front. The watch uses a single raised button on the side. One sweep of a thumb locates it, even with gloves.
What happens if she cannot describe where she is?
The alarm’s GPS sends her street name to our monitoring centre. We pass that information to you, or to the emergency services if you cannot be reached.
Does it still work at night or indoors?
Yes. The vibration and spoken prompts work the same at any hour. Indoor GPS can be less precise, so we give the nearest street reference or last outdoor fix.
How long does the battery last and how will she know it is low?
The pendant battery lasts two to three days; the watch lasts about twenty-four hours. Both devices announce “Battery low” and we phone you if the level drops below 20%.
Do we need Wi-Fi or a landline?
No. The alarm contains its own SIM card and works anywhere in the UK with mobile coverage.
Will someone still come if no one answers the call?
If our operator cannot speak to Mum, we follow your agreed plan: first we call you and your contacts; if no one is available, we alert the emergency services and give them her location.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
Installation you can trust
Installation you can trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
