Free Trial and First 60 Days
- If you change your mind within 60 days of delivery, you can return your alarm for a full refund of your service fees.
- The only costs not refunded are the one-off setup fee and a delivery charge (to cover shipping).
- This applies whether the product has been opened or not.
- Refunds cover all orders placed online or over the phone.
After 60 Days
If you are on a monthly plan, you can cancel at any time after the first 60 days by giving us 30 days’ notice.
If you are on an annual plan:
- Cancelling after 60 days but within the first 3 months means a full quarter’s charge will still apply.
- Cancelling after 3 months requires 30 days’ notice. We will refund you for any full unused months left in your subscription. Please note that setup fees or other one-time costs are non-refundable.
If you decide to cancel, your alarm will remain active until the end of your notice period, so you are always covered while your plan is running.
How to Cancel
Just let us know you’d like to cancel:
Call us on 01273 055049
Or email us at careteam@helpalert.co.uk
Returning Your Equipment
- All devices must be returned to us by tracked post to ensure they arrive safely.
- If your device is not returned, or is lost in the post without tracking, we may need to charge a replacement fee.
Faulty Equipment
- If your device develops a fault, please call us. We’ll arrange a repair or replacement within 48 hours wherever possible.
- You will not be charged for replacing faulty equipment.
Complaints
- We always aim to provide the best service. If you are not happy, please contact us straight away:
- Call, email, or write to us.
- We aim to respond within 5 days and let you know how we will put things right.
- As a Which? Trusted Trader, if we cannot resolve your complaint you can also contact Which? dispute resolution on 02922 670040.
