Free Trial and First 60 Days
- If you change your mind within 60 days of delivery, you can return your alarm for a full refund of your service fees.
- The only costs not refunded are the one-off setup fee and a delivery charge (to cover shipping).
- This applies whether the product has been opened or not.
- Refunds cover all orders placed online or over the phone.
After 60 Days
If you are on a monthly plan, you can cancel at any time after the first 60 days by giving us 30 days’ notice.
If you are on an annual plan:
- We require 30 days’ notice to cancel your subscription. Your service will continue during this time.
- Refunds are calculated from the end of the notice period and apply to any full unused months remaining after this date. Partial months are not included.
- Setup fees and any one-off charges are non-refundable.
How to Cancel
Just let us know you’d like to cancel:
Call us on 01273 055049
Or email us at careteam@helpalert24.co.uk
Returning Your Equipment
- All devices must be returned to us by tracked post to ensure they arrive safely.
- If your device is not returned, or is lost in the post without tracking, we may need to charge a replacement fee.
- Your subscription will remain active until both notice has been given and the device has been returned.
Faulty Equipment
- If your device develops a fault, please call us. We’ll arrange a repair or replacement within 48 hours wherever possible.
- You will not be charged for replacing faulty equipment.
Complaints
- We always aim to provide the best service. If you are not happy, please contact us straight away:
- Call, email, or write to us.
- We aim to respond within 5 days and let you know how we will put things right.
- As a Which? Trusted Trader, if we cannot resolve your complaint you can also contact Which? dispute resolution on 02922 670040.
