When the heart flutters, HelpAlert is steady
Why families pick HelpAlert
Relatable tension
Dad feels light-headed in the hallway and knows grabbing the house phone might be too much.
Choice moment
Does he try to sit and wait, or press the watch on his wrist?
Transformation
One press and the watch says, “Emergency alarm activated.” A calm voice checks his breathing and keeps him talking.
Resolution
Seconds later you receive a call, an ambulance is on the way, and Dad stays calm, knowing help is coming.
Protecting pacemaker users every day
Wrist-worn safety
No pendant magnet or electronics rest on the chest, so the pacemaker stays undisturbed.
Heart-aware operator training
Our CQC-accredited emergency team are briefed to ask the right questions about pacemaker issues and relay them to paramedics.
Daily battery and signal checks
The alarm speaks “Battery low” if power falls below twenty percent and sends our system every hour to confirm strong mobile coverage.
Water-resistant and shower-proofThe watch and wrist button stay safe during light exercise, gardening or showering, because staying active supports heart health.
Alarms Safe for Pacemakers
These alarms are carefully chosen to work safely with pacemakers and keep your loved one protected.
Go Watch Plus
Go Watch
Home lifeline Plus
Home Lifeline
approved services with
proud partners
Here’s what our customers have to say...
I was worried about getting an alarm because I have a pacemaker, but HelpAlert explained everything clearly. The wrist alarm works perfectly, and I feel much safer at home now.
Good service and fast delivery.
Mum had a fall in the garden and so we wanted to get an aalrm in case it happened again. Very nice team to deal with.
Bit of confusion at the start with the setup, but their support team was patient and helpful. All working now and very pleased
I bought this for my wife who’s recently had surgery. It’s easy to use.
My nan didn’t want anything bulky or high-tech. The lifeline was a great option, simple and reliable
I like that it works even if Mum forgets to charge her phone. She wears the wristband, and we know someone will always respond.
Free Next-Day Delivery
Order today, get it tomorrow - no extra cost, no stress.
Flexible Plans, Big Savings
Pick a monthly plan with no long-term tie-in or choose annual and save over £100.
Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
How a Personal Alarm Helps the People You Love
A small device they wear. A big difference when it matters most.
Help at the Push of a Button
Quick help when it’s needed
If they fall or feel unwell, they press the button. A real person answers in seconds and talks to them through the alarm.
Worn every day
The alarm goes on their wrist or around their neck. It’s light, waterproof, and always ready, even in the shower or garden.
You’re kept in the loop
We call you, a friend, or 999 if needed. With GPS and fall alerts, you always know where they are and that help is on the way.
Always There, When They Need You Most
Press for help
If they fall or feel unwell, they press one button. Our UK team answers in seconds and speaks to them through the alarm.
Worn all day
They wear it like a watch or necklace. It’s light, comfy, and always ready, even in the shower.
Help sent fast
We can call you, a neighbour, or 999 if needed. You’ll always know someone is looking out for them.
Feel Safer from Day One
Most people set up their alarm the same day it arrives. From the first press, you’ll know someone is always ready to help.
It’s peace of mind for your family and support when it’s needed most. HelpAlert is here, every hour, every day.
Frequently Asked Questions
Find the answers you need right here.
Is the Fall Watch safe to wear with a pacemaker?
Yes. It sits on the wrist and uses the same low-power radio as a mobile phone, well within pacemaker-compatibility guidelines.
Should I check with my cardiologist first?
If you have any concerns, check with your doctor or pacemaker clinic. They can quickly confirm whether this type of wrist-worn alarm is right for your device.
Can I sleep while wearing the alarm?
We recommend placing the watch on the bedside charger at night. Sleeping on your side could bring the watch close to the chest for long periods; charging overnight avoids any contact worries and keeps the battery topped up.
Does the device have magnets that could affect the implant?
Neither the watch nor the wrist button contains strong magnets. The charging dock uses a mild alignment magnet but is not worn on the body.
What happens if I feel dizzy and cannot press the button?
The watch’s fall detector senses a sudden drop and connects to our UK team automatically. If you do not respond, we follow your emergency plan and call the emergency services.
How loud is the two-way speaker?
About 80 dB, similar to a food blender, so you can speak calmly even if you feel short of breath
Do I need Wi-Fi or a landline?
No. The watch and Lifeline hub both contain SIM cards and work anywhere in the UK with mobile coverage.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
Service You Can Trust
Service You Can Trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
