Wearing an alarm watch with a pacemaker
If you wear the watch, the BHF advises keeping it 15cm (6ins) away from the side of your chest where your pacemaker is, and wearing it on the opposite wrist.
If You Are Unsure
If you have a pacemaker or another implanted device, it is always best to check with your doctor or cardiologist.
If you have any concerns, check with your doctor or pacemaker clinic.
See the alarm options below
All designed to fit around everyday life.
Watch Alarm with Fall Detection
Wrist alarm that works anywhere
- Works In and out of home
- Water-resistant for shower use
- Talk through the wrist watch
- Heart rate monitor and pedometer
- Shares location in an emergency
Calls for help automatically
How Automatic Fall Detection Works
Automatic fall detection recognises a sudden, heavy fall.
If detected and the button has not been pressed, the alarm calls our UK team automatically. We speak through the device to check if help is needed and, if there is no response, contact your emergency contacts or the emergency services.
*Prices are shown without VAT. Many customers qualify for VAT relief when the alarm is used for health or mobility support. If you are unsure, we are happy to help.
Promotional offers are subject to terms and conditions. See full details here.
How the Alarm Works
24/7 monitoring by real people in the UK.
STEP 1. 📞 Press the Button
If a fall happens or help is needed, press the alarm button to instantly connect with our response team.
STEP 2. 🗣 Speak to Our UK Team
You'll speak directly to a member of our UK response team who will check what help is needed.
STEP 3. 🚑 Help Is Sent
We contact family members or emergency services and stay on the line until help arrives.
Frequently Asked Questions
Find the answers you need right here.
Is the Fall Watch safe to wear with a pacemaker?
It is not currently clear whether smartwatches are safe with a pacemaker, says the British Heart Foundation. Check with your pacing clinic first.
Should I check with my cardiologist first?
If you have any concerns, check with your doctor or pacemaker clinic.
Can I sleep while wearing the alarm?
The BHF suggests not wearing a smartwatch to bed if you tend to sleep with your hands near your chest. Keep the charger at least 30cm (12ins) from your pacemaker.
Does the device have magnets that could affect the implant?
Keep the charger at least 30cm (12ins) away from your pacemaker.
What happens if I feel dizzy and cannot press the button?
The watch’s fall detector senses a sudden drop and connects to our UK team automatically. If you do not respond, we follow your emergency plan and call the emergency services.
How loud is the two-way speaker?
About 80 dB, similar to a food blender, so you can speak calmly even if you feel short of breath
Do I need Wi-Fi or a landline?
No. The watch and Lifeline hub both contain SIM cards and work anywhere in the UK with mobile coverage.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
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Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
