If your mum can’t hear, help still comes fast.
HelpAlert has shaped this service specifically for people who are deaf or hard of hearing, focusing on clear, reliable alerts that don’t rely on sound alone.
Clear alerts you can see and feel
Strong vibration alerts
Every device vibrates firmly the moment an alarm is triggered, so the alert is felt immediately, even through clothing.
Clear visual confirmation
Watch-based alarms display clear on-screen messages and flashing indicators to confirm the call has connected and help is being arranged.
False alarm reassurance
If the device detects a fall by mistake, a simple vibration or on-screen prompt allows the alert to be cancelled before family or emergency services are contacted.
Why standard alarms can fall short
Many personal alarms rely on sound alone. For someone with hearing loss, this can make it unclear whether help has been successfully contacted.
Missed audible prompts
Spoken alerts or confirmation tones may not be heard, especially in noisy environments or without hearing aids.
Unclear confirmation
Without a visual or tactile signal, it can be hard to know whether the alarm has connected and help is on the way.
Unnecessary worry
This uncertainty can lead to repeated checking and added anxiety for both the person wearing the alarm and their family.
How HelpAlert alarms support hearing loss
HelpAlert alarms are designed so reassurance does not depend on hearing.
Clear tactile feedback
Strong vibration confirms the alarm has been triggered and felt immediately, even through everyday clothing.
Visual confirmation
Screens and LED indicators show clearly when the alert has connected and support is being arranged.
Flexible communication
Where speaking is difficult, alerts can still be raised and managed without relying on audio prompts alone.
The result: a calmer, more confident experience for the person wearing the alarm and peace of mind for their family.
Alarms for People Who Are Hard of Hearing
These alarms use loud sound, strong vibration, or flashing lights to make sure help is always within reach.
Fall Detection Alarm Pendant.
Fall Watch.
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Here’s what our customers have to say...
My dad is hard of hearing and we were worried he wouldn’t hear a phone ring in an emergency. With the HelpAlert wrist button, he just presses it and gets through to someone straight away. It’s been a relief.
Easy to set up, and works as promised.
I signed up for my mum after a fall in the garden. The fact someone answers 24/7 is amazing. She’s deaf in one ear, but the speaker is loud enough for her to hear clearly.
Helpful team, good support when we needed to change the strap. My brother has learning difficulties and wears it every day with no issues.
Got it for my nan who’s losing her hearing. She was worried she wouldn’t be able to understand the person on the line, but the call staff speak clearly and repeat things when needed. Honestly, a brilliant service.
The pendant fits nicely and mum says it’s comfortable. Arrived quickly. Thank you.
Straightforward, reassuring, no fuss.
Free Next-Day Delivery
Order today, get it tomorrow - no extra cost, no stress.
Flexible Plans, Big Savings
Pick a monthly plan with no long-term tie-in or choose annual and save over £100.
Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
Feel Safer from Day One
Most people set up their alarm the same day it arrives. From the first press, you’ll know someone is always ready to help.
It’s peace of mind for your family and support when it’s needed most. HelpAlert is here, every hour, every day.
Frequently Asked Questions
Find the answers you need right here.
How does the alarm work if you cannot hear it?
The device vibrates firmly and the watch displays confirmation to show the call has gone through. A loud voice message also plays for anyone who can hear some sound.
What happens if I fall but cannot talk on the phone?
Automatic fall detection sends the alert for you. Our emergency team speaks first; if you do not reply, we follow our emergency procedures and call family or the emergency services.
Will it still help if the person is fully deaf?
Yes. Vibration and lights confirm the alarm, and our team can switch to text messages to guide the user while help is arranged.
Does it buzz on your wrist like a phone?
Yes. Both the watch and pendant give a strong vibration you can feel even through light clothing.
Can it flash or light up when something happens?
The pendant alarm has LEDs that flash when the alarm is sent and the watch will display confirmation to show the alarm call has gone through.
Is it easy to press if someone is panicking?
The SOS button on the pendant is large and in the middle and the watch button is a single button on the side, simply hold down for a couple of seconds to trigger the alarm, even with shaky hands.
Will someone still come if no one answers?
If we cannot get a response, we treat it as urgent, call your contacts and, if needed, dispatch the emergency services.
Do you need Wi-Fi or a landline for it to work?
No. The alarm uses its own mobile signal and works anywhere in the UK with network coverage.
Can it be worn in the shower or outside?
Yes. Both devices are shower-proof and safe to wear in the shower, garden or on a walk.
Does the alarm talk loud enough for people with hearing aids?
The speaker reaches up to 80 dB and is compatible with all major hearing-aid brands.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
Service You Can Trust
Service You Can Trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
