Alexa Check-In (Trial)
We’re piloting a new voice check-in that helps you feel safe and independent each day. Join our early users to guide features, comfort, and simplicity before public launch.
A New Way to Stay Connected
- Easy daily check-ins
Simply answer a friendly voice each morning, no buttons to press. - Peace of mind for families
Loved ones know you’re safe without constant phone calls. - Keeps independence intact
Support feels natural, not intrusive, so you stay in control. - Free early trials available
We’re opening more trial places very soon.
Why Amazon Alexa?
Alexa lets you check in with your voice, hands-free and simple. We built it with Amazon support to keep it private, secure, and easy for anyone to use daily.
- Built with Amazon’s developer tools and support.
- Works on Echo Dot, Echo Show, and Fire Tablet.
Quick voice check-ins and gentle reminders. - Designed with privacy and security in mind.
- Easy for any age, no tiny screens or tricky buttons.
- Wellbeing check-ins, medication prompts, friendly nudges.
Want to Join the Free Trial?
There’s no cost or contract, just an easy way to try voice check-ins at home. Share quick feedback, help improve the service, and reserve one of the limited trial spots.
Join our second-phase trial
We’re inviting people to join
- You have an Alexa-enabled device at home.
- You can share simple feedback to help us improve.
- Places limited to the next 1,000 testers.
- Coming soon: a standard add-on for all new customers later next year.
Tap “Join the Free Trial” to register your interest.
Dementia
Diabetes
Pacemaker
Hard of Hearing
Visually Impaired
Asthma
Fall Detection
GPS Tracking
Long Battery Life
Geofencing
Go Pendant
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GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
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Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
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Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
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24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
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GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
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Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
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Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
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Lifetime warranty and repair, giving you lasting cover and peace of mind.
Home Lifeline
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Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
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Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
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A robust battery, lasting up to 2 years with the Lifeline alarm.
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24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
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Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant Plus
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Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home lifeline Plus
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Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
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A robust battery, lasting up to 2 years with the Lifeline alarm.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home lifeline Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
A robust battery, lasting up to 2 years with the Lifeline alarm.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home Lifeline
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
A robust battery, lasting up to 2 years with the Lifeline alarm.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
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Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
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GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
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Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home lifeline Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
A robust battery, lasting up to 2 years with the Lifeline alarm.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home lifeline Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
A robust battery, lasting up to 2 years with the Lifeline alarm.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Home Lifeline
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
A robust battery, lasting up to 2 years with the Lifeline alarm.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Talking Pendant
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Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
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Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
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Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
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24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Pendant
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch
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GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
Lifetime warranty and repair, giving you lasting cover and peace of mind.
Go Pendant Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 35g, ensuring it can be worn comfortably all day without any strain.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Go Watch Plus
-
Automatic Fall Detection included, the alarm calls for help if it senses a serious fall.
-
GPS built in, so your location can be found quickly wherever you are, keeping you safe at home or on the go.
-
Lightweight at just 65g, ensuring it can be worn comfortably all day without any strain.
-
Shower-proof design, so you can wear it in the shower without worry, staying safe every day.
-
24/7 UK Control Room, trained operators answer immediately, day or night, whenever you need help.
Frequently Asked Questions
Need more info? Find it here...
How do I order the Go Watch?
The quickest way to order the Go Watch is through our website. You can also place your order over the telephone with one of our team by calling 01273 055049.
What happens once the Go Watch arrives?
All of our devices are pre-configured in our warehouse using the details from your emergency contact form. This ensures that your device is ready to use straight out of the box upon arrival.
Simply charge the GO Watch and press the SOS button to make a quick test call to the control room. This test call confirms that the device is fully activated, functioning correctly, and ensures the user is comfortable with raising an alarm if needed.
Does the Go Watch automatically detect falls?
The Go Watch Plus includes automatic fall detection. If it senses a serious fall, it raises an alert automatically, even if you can’t press the button yourself. The Go Watch does not include fall detection, so you’ll need to press the button manually if you need help.
Both models connect you straight to our 24/7 UK-based response team, who can speak to you through the pendant and get the right help immediately.
Do I need to pay for the SIM card or the calls separately?
No, everything is included. The SIM, connection, and unlimited emergency calls are all covered in your plan.
There are no extra charges or hidden fees for calls, texts.
Can the Go watch be used in the shower?
Yes, it is fine to be used in the shower. We do not advise submerging the Go Watch in water for long periods of time, for example in the bath or whilst swimming.
Can the Go Watch work outside my house, wherever I go?
Yes, the Go Watch is fully mobile and works wherever you go, both inside and outside your house, as long as there is mobile network coverage.
How do I make an emergency call with the Go watch?
Press and hold the button on the right side of your watch. Our multi-network SIM will automatically connect to the strongest available signal. The user can have a two-way conversation with the emergency control room directly through the watch, speaking into it with ease.
Does the Go Pendant automatically detect falls?
The Go Pendant Plus includes automatic fall detection. If it senses a serious fall, it raises an alert automatically, even if you can’t press the button yourself. The Go Pendant does not include fall detection, so you’ll need to press the button manually if you need help.
Both models connect you straight to our 24/7 UK-based response team, who can speak to you through the pendant and get the right help immediately.
Does the Go Pendant need a landline, broadband or mobile phone to work?
No, both versions work independently using the built-in mobile SIM inside the pendant.
You don’t need a landline, Wi-Fi, or a mobile phone for it to work. It’s completely self-contained and ready to use straight out of the box.
What happens once the Go Pendant arrives?
When your pendant arrives, it’s already set up and ready to use. Simply switch it on and wear it around your neck or on the included clip.
Our team will contact you to complete a quick test call to make sure everything is working perfectly and that you feel comfortable using it.
We’re here to help every step of the way if you have any questions.
Do I need to pay for the SIM card or the calls separately?
No, everything is included. The SIM, connection, and unlimited emergency calls are all covered in your plan.
There are no extra charges or hidden fees for calls, texts.
Can the Go Pendant be used in the shower?
Yes. Both the Go Pendant and Go Pendant Plus are fully waterproof and designed to be worn in the shower.
We recommend keeping it on at all times, as many falls happen in or around the bathroom.
Can the Go Pendant work outside my house, wherever I go?
Yes. Both models use GPS and mobile signal to connect you to our UK-based emergency team wherever you are, at home, in the garden, or out and about.
You’ll have peace of mind knowing help is just one button press away wherever you go.
How do I make an emergency call with the Go Pendant?
Press and hold the main button on the pendant for a few seconds.
You’ll be connected to our HelpAlert Emergency Control Room, who will talk to you through the pendant, assess the situation, and contact your chosen family members or the emergency services if needed.
Can I use the Go Pendant if I have a pacemaker?
For safety, if you have a pacemaker, it’s not advisable to wear the HelpAlert Pendant around your neck. Instead, you can use the pendant as a key fob or place it in a pocket or bag, ensuring it is at least 25cm away from your pacemaker at all times.
Alternatively our Go Watch and Go Watch plus are perfectly safe to use with a pacemaker. If you have any concerns, please don’t hesitate to contact us on 01273 055049.
What if the user of the Go Pendant is hard of hearing?
The pendant includes a built-in speaker and microphone designed to be clear and loud enough for most users.
If the user struggles to hear, our team can still manage the emergency using the pendant’s location and their emergency contact details to make sure help reaches them quickly.
How often do I need to charge the Go Pendant?
We recommend charging it daily for at least 2 hours to ensure the pendant lasts 2-3 days with normal use.
What happens after ordering?
Once you place your order, we’ll send you a quick form to collect your emergency contact details. After that, your Home Lifeline will be prepared, tested, and sent out ready to use within just a few days.
What happens once the Home Lifeline arrives?
Inside the box you’ll find your base unit, alarm button, and easy step-by-step instructions.
Simply plug the base unit into a power socket and test it with our team. We’ll make sure everything is working perfectly before you start using it.
Does the Home Lifeline automatically detect falls?
Yes, if you have the Home Lifeline Plus. It uses smart sensors to detect a sudden fall and then checks whether the wearer remains still. If no movement is detected within about 30 - 40 seconds, it automatically sends an alert to our 24/7 Emergency Response Team.
The standard Home Lifeline does not include fall detection but still connects instantly when the button is pressed.
Does the Home Lifeline need a landline, broadband or mobile phone to work?
No. Both the Home Lifeline and Home Lifeline Plus use a built-in SIM card to connect directly to our monitoring centre.
You don’t need a landline, broadband connection, or separate mobile phone, everything is included and ready to use straight out of the box.
Do I need to pay for the SIM card or the calls separately?
No. The SIM and all emergency calls are included in your HelpAlert plan. There are no additional or hidden charges.
Can the alarm button for the Home Lifeline be used in the shower?
Yes. The alarm button is fully showerproof and designed to be worn in the shower.
We always recommend keeping it on, as many falls happen in or near the bathroom.
Can I use the Home Lifeline if I have a pacemaker?
Yes the wrist strap alarm button for the Lifeline is perfectly safe to use even if you have a pacemaker.
If you’re unsure, please check with your GP or pacemaker specialist before use.
What is the difference between the Home Lifeline and the other alarms?
The Home Lifeline and Home Lifeline Plus are designed for use inside the home and garden.
The Go Pendant and Go Watch use GPS and mobile technology to provide protection anywhere you go.
If you mainly need help at home, the Home Lifeline is ideal. If you’re often out and about, the Go range is a better fit.
Will my Home Lifeline work if there is a power cut?
Yes, the battery backup in the Home Lifeline base-unit will work for approximately 24 hours. This means that during a power cut you will still be able to make an alarm call and speak with the emergency control room.
Can the wrist strap be switched for a pendant?
Yes. If you’d prefer a pendant instead of a wrist strap, select your choice at checkout and we will post your chosen option.
What is the range of the Home Lifeline?
The Home Lifeline and Home lifeline Plus both have a range of up to 200m.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 30 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk. You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
What’s your refund policy?
You can cancel your subscription at any time with 30 days’ notice. If you’re on an annual plan, we’ll issue a refund for any unused months. Just make sure the device is returned safely; if it’s lost in transit without tracking, the replacement cost will be your responsibility.
What happens if I cancel early?
If you cancel an annual plan before the subscription year is over, we’ll refund you for the unused months. Keep in mind that delivery charges and any discounts you received will be deducted from your refund.
Do I own the devices?
You lease the equipment from us for as long as you need it. The lease ensures a lifetime guarantee on all of the equipment. This means that if there are ever any issues we will replace them free of charge.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
What should I do if my emergency contacts or other details change?
If any of your details change, please let us know as soon as possible to avoid unnecessary calls to your contacts. You can update your information by calling 01273 055049 or emailing us at careteam@helpalert24.co.uk.
Installation you can trust
Installation you can trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
