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Alarms That Keep Working When Others Stop
Long battery life means help is always ready, even if someone forgets to charge it.
What Happens If Mum Forgets to Charge
- Long battery keeps working for days without charging
- Still sends an alert if there’s a fall or emergency
- Works even after a night or two without power
- No stress if they forget to charge before bed
Great for Battery Life
- Battery lasts a long time Seven days for home alarms, two to three days for GPS, two years for Lifeline alarms
- Easy charging reminders The alarm talks, lights up, and buzzes when the battery is low
- We remind you too We call or text you when the battery is below 20 percent
- Easy to charge Just drop it into the cradle - no small cables or plugs
Alarms with Long Battery Life
These alarms keep working for days without charging. Even if someone forgets, help is still ready when they need it.
Home lifeline Plus
Talking Pendant
Go Pendant
Here’s what our customers have to say...
Dad refuses to mess about with chargers and cables. He can wear this alarm and forgets it.
Gran's GPS alarm lasted three full days during our Cornwall trip. Very happy
Battery lasts nearly a week. I don’t panic about charging which is important for me.
Much better than my old alarm. Long battery, light to wear, and the operator’s voice comes through loud and clear.
It works indoors and outside. I only charge it twice a week and it’s always ready which is a relief.
Mum kept forgetting to charge her old alarm every night. This new alarm is much better.
Free Next-Day Delivery
Order today, get it tomorrow - no extra cost, no stress.
Flexible Plans, Big Savings
Pick a monthly plan with no long-term tie-in or choose annual and save over £100.
Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
How a Personal Alarm Helps the People You Love
A small device they wear. A big difference when it matters most.
Help at the Push of a Button
Quick help when it’s needed
If they fall or feel unwell, they press the button. A real person answers in seconds and talks to them through the alarm.
Worn every day
The alarm goes on their wrist or around their neck. It’s light, waterproof, and always ready, even in the shower or garden.
You’re kept in the loop
We call you, a friend, or 999 if needed. With GPS and fall alerts, you always know where they are and that help is on the way.
Always There, When They Need You Most
Press for help
If they fall or feel unwell, they press one button. Our UK team answers in seconds and speaks to them through the alarm.
Worn all day
They wear it like a watch or necklace. It’s light, comfy, and always ready, even in the shower.
Help sent fast
We can call you, a neighbour, or 999 if needed. You’ll always know someone is looking out for them.
Feel Safer from Day One
Most people set up their alarm the same day it arrives. From the first press, you’ll know someone is always ready to help.
It’s peace of mind for your family and support when it’s needed most. HelpAlert is here, every hour, every day.
Frequently Asked Questions
Find the answers you need right here.
How often does the Talking Pendant actually need charging?
About once a week with normal daily use. A complete charge takes roughly two hours in the magnetic cradle, and the device announces when it's ready.
Does the Lifeline wrist button genuinely last two years?
Yes; the sealed battery is rated for up to 24 months of continuous wear. We monitor battery life remotely and send a free replacement before it expires – you'll never experience a gap in protection.
What happens if someone forgets to charge the Go Pendant?
The device gives multiple warnings: spoken announcements, vibrations and we’ll text you when the charge hits 10%. Even at low power, it typically has several more hours of standby time for emergencies.
Can the alarms work whilst charging?
Absolutely. The Talking Pendant and GPS Pendant can trigger SOS calls even when sitting in their charging cradles. The Lifeline button never needs charging at all.
Do I need special plugs or cables?
Not at all. Each charger uses a standard UK three-pin plug. The GPS and Talking Pendant cradles have permanently attached cables, so there's nothing to lose or confuse.
What if a battery fails unexpectedly?
Our monitoring system checks every device hourly. If any alarm goes offline unexpectedly, we call you immediately to troubleshoot and dispatch a replacement if needed – usually within 24 hours.
How will I know when the two-year Lifeline battery is running low?
We track battery life remotely and automatically post a replacement unit before the current one expires. You'll receive it with simple swap-out instructions – no technical knowledge needed.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
Installation you can trust
Installation you can trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
