What Happens After Your Trial
Try it at home with full 24/7 protection. We’ll activate it before it leaves us.
Your Safety, Year-Round
We’ll email you before your trial ends. If you want to keep the alarm, your plan will automatically switch to our Annual Plan (you can change to monthly any time). Prefer to stop? Send it back before the end of the trial - no surprises.
Annual plans (ex VAT):
- Go Watch Plus: £311.88/year
- Go Pendant Plus: £251.88/year
A one-time setup fee of £49.99 applies if you continue after the trial.
Quick Delivery, Easy Returns
We’ll post your trial alarm quickly so it arrives fully active and ready to use. If it’s not right, return it within your 14-day trial. We’ll guide you through it and provide a return label.
Return it in its original packaging and you won’t be charged the setup fee or the subscription.
For full details, see our Terms & Conditions.
How the Trial Works
Getting your alarm is super easy, get yours FREE today!
Pick Your Alarm
Choose the Go Pendant Plus or our Go Watch Plus. Both work straight out of the box.
Choose the Go Pendant Plus or our Go Watch Plus. Both work straight out of the box.
Complete Your Emergency Contact Form
Tell us who to call in an emergency. It takes 2 minutes and lets us activate your device.
Tell us who to call in an emergency. It takes 2 minutes and lets us activate your device.
We Activate & Post
We’ll set everything up, then post it. You only pay a small fee for delivery - nothing else upfront.
We’ll set everything up, then post it. You only pay a small fee for delivery - nothing else upfront.
Try it For 14 Days
Use it exactly as you would if you owned it. Your trial has a 3-day delivery buffer before the 14 free days begin, so you get the full time at home.
Use it exactly as you would if you owned it. Your trial has a 3-day delivery buffer before the 14 free days begin, so you get the full time at home.
Find the Right Alarm for You
Start your free 14-day trial today with a Watch or Pendant, no pressure, no commitment.
Go Watch Plus. 14-Day Free Trial
Try HelpAlert for free and see the difference it makes.
You’ll only pay a small fee of £4.25 cover delivery
No contract, no pressure.
Go Pendant Plus. 14 Day Free trial
Try HelpAlert Fall Pendant for free and see the difference it makes.
You’ll only pay a small fee of £4.25 cover delivery
No contract, no pressure.
approved services with
proud partners
Here’s what our customers have to say...
Mum's diabetes was getting worse and I was constantly on edge. The HelpAlert watch gave us a lifeline – if anything happens, someone’s there to help.
As a diabetic myself, I’ve had a couple of close calls. I now wear the pendant 24/7. It’s reassuring to know that I have especially when I’m alone at home
Quick setup, clear instructions, and a really polite installer. My dad was unsure about needing an alarm at first, but says it gives him confidence to potter about the house again.
Wasn’t sure if this would work for my mother-in-law as she’s quite forgetful and often forgets to charge things. The team were really helpful and suggested a second charger for another room. Great service, thank you
We had a bad experience with another provider who never answered the phone. HelpAlert was a breath of fresh air – helpful from day one and always available when we’ve had questions.
Really friendly team, they made the setup process so easy for Mum
My 89-year-old dad fell in the garden. The alarm went off, and I got the call straight away. Dad was fine and it was handled with so quickly.
Free Next-Day Delivery
Order today, get it tomorrow - no extra cost, no stress.
Flexible Plans, Big Savings
Pick a monthly plan with no long-term tie-in or choose annual and save over £100.
Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
How a Personal Alarm Helps the People You Love
A small device they wear. A big difference when it matters most.
Help at the Push of a Button
Quick help when it’s needed
If they fall or feel unwell, they press the button. A real person answers in seconds and talks to them through the alarm.
Worn every day
The alarm goes on their wrist or around their neck. It’s light, waterproof, and always ready, even in the shower or garden.
You’re kept in the loop
We call you, a friend, or 999 if needed. With GPS and fall alerts, you always know where they are and that help is on the way.
Always There, When They Need You Most
Press for help
If they fall or feel unwell, they press one button. Our UK team answers in seconds and speaks to them through the alarm.
Worn all day
They wear it like a watch or necklace. It’s light, comfy, and always ready, even in the shower.
Help sent fast
We can call you, a neighbour, or 999 if needed. You’ll always know someone is looking out for them.
Feel Safer from Day One
Most people set up their alarm the same day it arrives. From the first press, you’ll know someone is always ready to help.
It’s peace of mind for your family and support when it’s needed most. HelpAlert is here, every hour, every day.
Frequently Asked Questions
Find the answers you need right here.
How do I know when my trial is ending?
We send an email at the start of your trial with the start and end dates. Your trial begins 3 days after dispatch (delivery buffer) and then runs for 14 free days.
When does my free trial start?
Your 14-day trial starts three days after your pendant is dispatched. This gives time for delivery so you don’t lose any trial days while it’s on its way. You’ll get an email confirming the exact start and end dates once it’s shipped.
Why does my trial start three days after dispatch?
We add a short delivery buffer so your 14 free days start only once you’ve received your alarm. It means you’ll get the full two weeks of active service at home - not while it’s still in the post.
Can I select an monthly subscription instead of a annual subscription at the end of my trial?
Yes, but you must do so before your 14 day trial period is over. To change your renewal plan please call us freephone 01273 055049.
Do I have to return anything if I don’t join at the end of my trial?
Yes. We require you to return your HelpAlert device. If the device and all accessories are not returned, you may be charged.
How do I send back my device?
To initiate a return, email us atcareteam@helpalert24.co.uk or call 01273 055049 and we will provide you with the return address. Box up your device and send it back to us within 7 days. Please note, the device must be returned undamaged and in good working order to be eligible for a full cancellation and to avoid additional charges.
When do I have to send back my HelpAlert device?
We ask you return the device within 7 days of requesting the trial cancelation to ensure you are not charged.
What happens if I don’t return my device?
If the device and all accessories are not returned, you will be charged.
My items got damaged during my trial. Do I still have to return them?
Yes, we still require that you return your device even if it has been damaged and you may be charged for the damaged device.
I noticed that I was recently charged for my free trial with HelpAlert. Can you help with this?
All free trials automatically carry over to either an annual subscription if you do not initiate a return within the 14 day trial period.
I initiated a return for my trial but haven’t received my return label.
Postage of the returned device needs to be paid for by yourself, the return postage is not covered by HelpAlert.
If I choose a trial plan, will I receive a new device once my trial is over?
No, when your trial period is over, you will not receive a new device.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
Installation You Can Trust
Installation You Can Trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
