Go Watch Plus. 14-day Free Trial
Description
Try before you commit – with no pressure.
Our 14-day free trial lets you test the alarm in real life, whether it’s for you or a loved one. You’ll get the full service, including 24/7 monitoring, just like a paying customer. If it’s not right for you, simply return it during the trial – no questions asked. You only pay a small postage fee to get started.
If you decide to keep the alarm after your trial, here’s what happens next:
You’ll move onto an annual plan, and we’ll charge the amount based on the alarm you’ve chosen:
Watch: £311.88/year (Ex VAT)
Pendant: £251.88/year (Ex VAT)
Fall Alarm: £239.88/year (Ex VAT)
A one-time setup fee of £49.99 will also apply.
Shipping & Returns
We’ll post your trial alarm quickly so you can start using it straight away. If you change your mind, just send it back within the 14-day trial in its original packaging - we’ll even guide you through the return process. For full details, see our Terms & Conditions.
Key Information for Your Alarm to Work Properly
Fall Detection. HelpAlert devices are equipped with advanced fall detection technology designed to differentiate between significant falls and routine movements. However, fall detection is not guaranteed to detect all falls. The effectiveness of the feature depends on several factors, including how and where the device is worn at the time of the incident. Users must always press the emergency button if they are able to do so. Fall detection should be viewed as an additional safety feature, not a substitute for manually activating an alarm when assistance is required. HelpAlert Limited accepts no liability for any injury, loss, or damage resulting from the non-activation or failure of fall detection technology.
Network Coverage. HelpAlert devices that use a SIM card rely on an active mobile network connection to transmit alarm signals and enable two-way communication. In areas where no mobile signal is available, the device will be unable to place an alarm call, establish contact with our control room, or transmit location data - without network coverage, the device cannot connect. HelpAlert Limited is not responsible for any service disruptions caused by mobile network availability or coverage limitations.
Only one alarm can be purchased online - please call 01273 055049 if you would like to discuss purchasing multiple alarms
How the Trial Works
Getting your alarm is super easy, get yours FREE today!
Pick Your Alarm
Choose between our trusted Fall Pendant, our most popular Fall Watch or our Digital Fall Alarm
Choose between our trusted Fall Pendant, our most popular Fall Watch or our Digital Fall Alarm
We’ll Get It Ready
We’ll pre-program everything before it leaves us, so there’s no setup stress. You Just Switch It On. Just wear your alarm because it arrives ready to go.
We’ll pre-program everything before it leaves us, so there’s no setup stress. You Just Switch It On. Just wear your alarm because it arrives ready to go.
Only Pay Postage
You’ll only pay a small fee to cover delivery - nothing else upfront.
You’ll only pay a small fee to cover delivery - nothing else upfront.
Try It for 14 Days
Use it exactly as you would if you owned it. You’ll get full 24/7 monitoring and peace of mind. If it’s not right, simply post it back to us within the 14-day trial and you won’t be charged for the setup fee or the subscription cost.
Use it exactly as you would if you owned it. You’ll get full 24/7 monitoring and peace of mind. If it’s not right, simply post it back to us within the 14-day trial and you won’t be charged for the setup fee or the subscription cost.
Safety, independence, and peace of mind
Getting your device is super easy, get yours today!
Stay Safe, Stay Independent
HelpAlert alarms are made to give people freedom while keeping them safe. You can live at home, go into the garden, or move around your daily life knowing that help is only one press away. Families also feel calm knowing their loved one can get support at any time.
Designed for Comfort & Confidence
Our alarms are easy to wear and never get in the way. They are light, simple to use, and fit into daily life without fuss. You don’t need to learn anything complicated—just press the button when you need help, and we take care of the rest.
Tailored alram solutions
A range of personal alarms, including fall alarms for home use and GPS devices for those on the go, designed to suit various lifestyles and needs.
Personalised service
Each customer is treated like family, with the team building personal connections and offering support that goes beyond just a service.
Commitment to safety and care
HelpAlert is dedicated to delivering safety, security, and genuine care, ensuring that peace of mind always comes first for our customers.
Focus on people, not on profit
Offering a fall alarm service designed to provide peace of mind and safety for those who wish to maintain independence at home.
60 days money back guarantee
Enjoy peace of mind with our 60-day money-back guarantee, try our alarms risk-free! If you're not satisfied, return it for a full refund.
Recognised careline service
Our care line service is highly regarded by hospitals nationwide for its life-saving technology and personal, caring approach.
Here’s what our customers have to say...
I took the trial thinking I’d cancel. Instead, I upgraded and paid for the year on day 10. HelpAlert is that good, quick, reliable, and very easy to use.
Sheffield
I’ve had a couple of wobbles and even a fall, and that’s when I knew I needed something like the HelpAlert Pendant. It’s light and simple to wear, but most importantly, it means I’m never truly alone. If I feel unsteady or need help, I know I can get assistance right away
Hove
I would recommend the free trial to anyone. It's a great way of testing if the watch feels comfortable and you can have a practise using it before you sign up or part with your money (except postage). Great idea, especially for us pensioners who have to watch our pennies.
Aberdeen
Tried HelpAlert for the two weeks, then paid upfront for the year because I was so impressed. The fall detection on the watch works brilliantly, tested it by accident!
Scarborough
I started with the 14 day trial just to see if it was for me. By the end of the first week I knew I’d keep it. The watch is so easy to use and makes me feel safe wherever I go.
Norwich
The 14-day free trial convinced me. No pushy sales, just a great service that does exactly what they say. I now pay annually and recommend HelpAlert to all my friends.
Cleethorpe
Frequently Asked Questions
Need more info? Find it here...
How do I know when my trial is ending?
You will receive an email at the start of the trial stating the start and end date.
Can I select an annual subscription instead of a monthly subscription at the end of my trial?
Yes, but you must do so before your 14 day trial period is over. To change your renewal plan please call us freephone 01273 055049.
Do I have to return anything if I don’t join at the end of my trial?
Yes. We require you to return your HelpAlert device. If the device and all accessories are not returned, you may be charged.
How do I send back my device?
To initiate a return, email us atcareteam@helpalert24.co.uk or call 01273 055049 and we will provide you with the return address. Box up your device and send it back to us within 7 days. Please note, the device must be returned undamaged and in good working order to be eligible for a full cancellation and to avoid additional charges.
When do I have to send back my HelpAlert device?
We ask you return the device within 7 days of requesting the trial cancelation to ensure you are not charged.
What happens if I don’t return my device?
If the device and all accessories are not returned, you will be charged.
My items got damaged during my trial. Do I still have to return them?
Yes, we still require that you return your device even if it has been damaged and you may be charged for the damaged device.
I noticed that I was recently charged for my free trial with HelpAlert. Can you help with this?
All free trials automatically carry over to either a monthly or annual subscription if you do not initiate a return within the 14 day trial period.
I initiated a return for my trial but haven’t received my return label.
Postage of the returned device needs to be paid for by yourself, the return postage is not covered by HelpAlert.
If I choose a trial plan, will I receive a new device once my trial is over?
No, when your trial period is over, you will not receive a new device.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your free trial device will be delivered with 5 working days
How much does delivery cost?
Postage cost is £4.25
What if I change my mind after ordering?
You have a 30-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 30 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
Installation Approved by Which? Trusted Trader
Personalised Care
Trusted Service
Flexible Alarm Options
