Fast help is only real when the battery is ready. Our long-life alarms stay charged for days, months or even years, so your loved one never has to worry about nightly charging routines.
Code-Protected & Secure
Weather Proof Design
Easy Installation
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Answer 6 quick questions and we'll recommend the best personal alarm for your situation.
Who will be using the alarm?
Have they had any slips, trips, falls, or close calls in the past 12 months?
If something happened, how long would it be before someone knew?
How do they feel about asking for help?
Which option would they wear every day?
How soon would you like protection in place for the alarm user?
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Alarms suited for hearing loss
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Home lifeline Plus
Fall Detection Alarm Pendant
Fall Detection Alarm Watch
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Conent Content
Free Next-Day Delivery
Order today, get it tomorrow - no extra cost, no stress.
Flexible Plans, Big Savings
Pick a monthly plan with no long-term tie-in or choose annual and save over £100.
Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
How a Personal Alarm Helps the People You Love
A small device they wear. A big difference when it matters most.
Help at the Push of a Button
Quick help when it’s needed
If they fall or feel unwell, they press the button. A real person answers in seconds and talks to them through the alarm.
Worn every day
The alarm goes on their wrist or around their neck. It’s light, waterproof, and always ready, even in the shower or garden.
You’re kept in the loop
We call you, a friend, or 999 if needed. With GPS and fall alerts, you always know where they are and that help is on the way.
Always There, When They Need You Most
Press for help
If they fall or feel unwell, they press one button. Our UK team answers in seconds and speaks to them through the alarm.
Worn all day
They wear it like a watch or necklace. It’s light, comfy, and always ready, even in the shower.
Help sent fast
We can call you, a neighbour, or 999 if needed. You’ll always know someone is looking out for them.
The UK’s Most Trusted Key Safe
Because the fastest way in should always be the safest.
When Every Second Counts, There’s No Time for a Spare Key
Falls, confusion, or medical emergencies don’t come with warnings.A Key Safe means paramedics, family or carers can reach your loved one without delay, even if no one can get to the door.
- Instant access for respondersYour code gives trusted people fast, secure entry, no broken locks, no waiting.
- Keep your spare keys in a secure place, accessible only to those you trust with a unique code.
- Reliable entry without the hassle of physical key handovers or hidden spare keys.
Options For Every Home And Budget
Every home is different, and so are your needs. We offer multiple reliable Key Safe options, so you can choose the one that best fits your home, your lifestyle, and your peace of mind.
- Choose from three trusted models to match your security needs and budget.
- Upgrade your home security effortlessly by adding a Key Safe to your alarm plan.
- Enjoy a seamless setup with everything delivered together.
Feel Safer from Day One
Most people set up their alarm the same day it arrives. From the first press, you’ll know someone is always ready to help.
It’s peace of mind for your family and support when it’s needed most. HelpAlert is here, every hour, every day.
Set Up Your Personal Alarm in Minutes
Follow our simple step-by-step guide to get started with your new alarm.
24/7 Protection
Your loved one is never alone. One press of the alarm connects them to real help, day or night.
Works Indoors & Outdoors
Waterproof and built for everyday life - in the shower, garden, or out and about.
Quick & Easy Setup
No tech skills needed. Just follow our short video or printed guide, and the alarm is ready to go.
Frequently Asked Questions
Find the answers you need right here.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one??
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
Service You Can Trust
Service You Can Trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
