See the alarm options below
All designed to fit around everyday life.
GPS Pendant Alarm with Fall Detection
Pendant with fall detection providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Fall detection
- Shares location in an emergency
24/7 UK-based response team ready to help.
About Our Response Team
Our 24/7 UK-based response team is always ready to help in an emergency. Trained professionals will assess your situation and contact emergency services or your chosen contacts as needed.
GPS Pendant Alarm with Fall Detection
Pendant with fall detection providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Fall detection
- Shares location in an emergency
24/7 UK-based response team ready to help.
About Our Response Team
Our 24/7 UK-based response team is always ready to help in an emergency. Trained professionals will assess your situation and contact emergency services or your chosen contacts as needed.
GPS Pendant Alarm with Fall Detection
Pendant with fall detection providing peace of mind at home or on the go.
- In and out of home
- Speak through the pendant
- Fall detection
- Shares location in an emergency
24/7 UK-based response team ready to help.
About Our Response Team
Our 24/7 UK-based response team is always ready to help in an emergency. Trained professionals will assess your situation and contact emergency services or your chosen contacts as needed.
Prices shown are VAT exempt. Over 94% of Careline customers qualify for VAT exemption, find out if you qualify.
* Promotional terms and conditions apply. For details please see here
Home lifeline Plus
Fall Detection Alarm Pendant
See the alarm options below
All designed to fit around everyday life.
Talking Pendant with Fall Detection
30 Day battery life and clear voice.
- Up to 30 days battery life
- Speak through the pendant
- Large, easy-press emergency button
- Automatic fall detection
- Shares location in an emergency
UK team available 24 hours.
How Our 24/7 UK Monitoring Works
When the button is pressed, the pendant calls our UK-based monitoring team straight away.
You will hear a voice through the pendant and can speak directly to us. There is no app to open and no numbers to dial.
Our team will check what has happened and stay on the line while arranging help. If needed, we will contact your chosen emergency contacts or the emergency services.
Home Lifeline with Fall Detection
Reliable home protection, 24 hours a day
- Always ready at home
- Large, easy-press button
- Clear voice through the base unit
- No charging or battery worries
- Connected to our UK team 24/7
Instant help at home
How the Home Lifeline Works
The Home Lifeline connects through a base unit in your home.
When the button is pressed, it calls our UK monitoring team straight away. You can speak clearly through the unit, and we will arrange help if needed.
There is no charging required. The unit stays plugged in and ready to use at all times.
Watch Alarm with Fall Detection
Wrist alarm that works anywhere
- Works In and out of home
- Water-resistant for shower use
- Talk through the wrist watch
- Heart rate monitor and pedometer
- Shares location in an emergency
Calls for help automatically
How Automatic Fall Detection Works
Automatic fall detection recognises a sudden, heavy fall.
If detected and the button has not been pressed, the alarm calls our UK team automatically. We speak through the device to check if help is needed and, if there is no response, contact your emergency contacts or the emergency services.
Pendant Alarm with Fall Detection
Easy-press pendant with fall detection
- Works In and out of home
- Water-resistant for shower use
- Speak through the pendant
- Large, easy-press emergency button
- Shares location in an emergency
Calls for help automatically
How Automatic Fall Detection Works
Automatic fall detection recognises a sudden, heavy fall.
If detected and the button has not been pressed, the alarm calls our UK team automatically. We speak through the device to check if help is needed and, if there is no response, contact your emergency contacts or the emergency services.
*Prices are shown without VAT. Many customers qualify for VAT relief when the alarm is used for health or mobility support. If you are unsure, we are happy to help.
Promotional offers are subject to terms and conditions. See full details here.
See the alarm options below
All designed to fit around everyday life.
Talking Pendant with Fall Detection
30 Day battery life and clear voice.
- Up to 30 days battery life
- Speak through the pendant
- Large, easy-press emergency button
- Automatic fall detection
- Shares location in an emergency
UK team available 24 hours.
How Our 24/7 UK Monitoring Works
When the button is pressed, the pendant calls our UK-based monitoring team straight away.
You will hear a voice through the pendant and can speak directly to us. There is no app to open and no numbers to dial.
Our team will check what has happened and stay on the line while arranging help. If needed, we will contact your chosen emergency contacts or the emergency services.
Home Lifeline with Fall Detection
Reliable home protection, 24 hours a day
- Always ready at home
- Large, easy-press button
- Clear voice through the base unit
- No charging or battery worries
- Connected to our UK team 24/7
Instant help at home
How the Home Lifeline Works
The Home Lifeline connects through a base unit in your home.
When the button is pressed, it calls our UK monitoring team straight away. You can speak clearly through the unit, and we will arrange help if needed.
There is no charging required. The unit stays plugged in and ready to use at all times.
Watch Alarm with Fall Detection
Wrist alarm that works anywhere
- Works In and out of home
- Water-resistant for shower use
- Talk through the wrist watch
- Heart rate monitor and pedometer
- Shares location in an emergency
Calls for help automatically
How Automatic Fall Detection Works
Automatic fall detection recognises a sudden, heavy fall.
If detected and the button has not been pressed, the alarm calls our UK team automatically. We speak through the device to check if help is needed and, if there is no response, contact your emergency contacts or the emergency services.
Pendant Alarm with Fall Detection
Easy-press pendant with fall detection
- Works In and out of home
- Water-resistant for shower use
- Speak through the pendant
- Large, easy-press emergency button
- Shares location in an emergency
Calls for help automatically
How Automatic Fall Detection Works
Automatic fall detection recognises a sudden, heavy fall.
If detected and the button has not been pressed, the alarm calls our UK team automatically. We speak through the device to check if help is needed and, if there is no response, contact your emergency contacts or the emergency services.
*Prices are shown without VAT. Many customers qualify for VAT relief when the alarm is used for health or mobility support. If you are unsure, we are happy to help.
Promotional offers are subject to terms and conditions. See full details here.
Here’s what our customers have to say...
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Conent Content
Free Next-Day Delivery
Order today, get it tomorrow - no extra cost, no stress.
Flexible Plans, Big Savings
Pick a monthly plan with no long-term tie-in or choose annual and save over £100.
Easy Setup & UK Support
We set it up for you. If you need help, our friendly UK team is just a call away.
How a Personal Alarm Helps the People You Love
A small device they wear. A big difference when it matters most.
Help at the Push of a Button
Quick help when it’s needed
If they fall or feel unwell, they press the button. A real person answers in seconds and talks to them through the alarm.
Worn every day
The alarm goes on their wrist or around their neck. It’s light, waterproof, and always ready, even in the shower or garden.
You’re kept in the loop
We call you, a friend, or 999 if needed. With GPS and fall alerts, you always know where they are and that help is on the way.
Always There, When They Need You Most
Press for help
If they fall or feel unwell, they press one button. Our UK team answers in seconds and speaks to them through the alarm.
Worn all day
They wear it like a watch or necklace. It’s light, comfy, and always ready, even in the shower.
Help sent fast
We can call you, a neighbour, or 999 if needed. You’ll always know someone is looking out for them.
The UK’s Most Trusted Key Safe
Because the fastest way in should always be the safest.
When Every Second Counts, There’s No Time for a Spare Key
Falls, confusion, or medical emergencies don’t come with warnings.A Key Safe means paramedics, family or carers can reach your loved one without delay, even if no one can get to the door.
- Instant access for respondersYour code gives trusted people fast, secure entry, no broken locks, no waiting.
- Keep your spare keys in a secure place, accessible only to those you trust with a unique code.
- Reliable entry without the hassle of physical key handovers or hidden spare keys.
Options For Every Home And Budget
Every home is different, and so are your needs. We offer multiple reliable Key Safe options, so you can choose the one that best fits your home, your lifestyle, and your peace of mind.
- Choose from three trusted models to match your security needs and budget.
- Upgrade your home security effortlessly by adding a Key Safe to your alarm plan.
- Enjoy a seamless setup with everything delivered together.
Feel Safer from Day One
Most people set up their alarm the same day it arrives. From the first press, you’ll know someone is always ready to help.
It’s peace of mind for your family and support when it’s needed most. HelpAlert is here, every hour, every day.
Set Up Your Personal Alarm in Minutes
Follow our simple step-by-step guide to get started with your new alarm.
24/7 Protection
Your loved one is never alone. One press of the alarm connects them to real help, day or night.
Works Indoors & Outdoors
Waterproof and built for everyday life - in the shower, garden, or out and about.
Quick & Easy Setup
No tech skills needed. Just follow our short video or printed guide, and the alarm is ready to go.
Frequently Asked Questions
Find the answers you need right here.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one??
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
What is a Key Safe and why would I need one?
A Key Safe is a small, secure box that stores a spare key to your home. It is fitted outside and protected by a code that only trusted people know. This means family, carers, or emergency responders can enter your home when needed without the worry of lost keys or forced entry.
When can I expect my order to be delivered?
Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.
How much does delivery cost?
Delivery is free for all orders.
What if I change my mind after ordering?
You have a 60-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging via a tracked postal service. HelpAlert reserves the right to charge a postage fee of up to £10 for the return of any devices.
How do I return my order?
While we hope you’re satisfied with your order, if you decide to return it within 60 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.
What is included in my setup fee?
Our setup fee covers everything needed to get your alarm system up and running, including initial programming and the ongoing management of your account for life.
This is a one-time charge, ensuring that all essential services are taken care of from the start. You won’t encounter any hidden costs or surprises later on, giving you peace of mind and consistent support.
What’s included in my subscription?
Your subscription covers 24/7 monitoring by the UK-based control room. It also includes the lease of the equipment, with a lifetime guarantee on all devices. If anything goes wrong with the equipment, we’ll replace it at no extra cost to you.
How do I pay for the subscription?
We offer flexible payment options to suit your needs. You can pay by Credit or Debit Card, Direct Debit, BACS, or Cheque. Payments can be set up easily online or over the phone, whichever is more convenient for you.
Can I use my Personal Alarm without a subscription?
A subscription is required with all our alarms. It ensures that you have access to the essential 24/7 monitoring service and a lifetime warranty, so any equipment issues are handled by HelpAlert at no additional charge.
How do I cancel my subscription?
To cancel your subscription, simply call us on 01273 055049 or email careteam@helpalert24.co.uk.
You’ll need to return the equipment to us at HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend using a tracked postal service to ensure safe delivery.
How do I provide you with details of my emergency contacts?
Once you place your order, we’ll send you a welcome email with a link to our emergency contact form. This form allows you to provide important details like the user’s medical history, medications, and emergency contact information. This ensures we can offer the best possible assistance during an emergency. After we receive this information, we’ll program your device and dispatch it with next-day delivery.
Service You Can Trust
Service You Can Trust
Approved by Which? Trusted Traders
We’re proud that our alarm installation service has been checked and endorsed by Which? Trusted Traders. That means when one of our trained team members sets up your personal alarm or key safe, you can expect a high standard of care, safety, and professionalism.
