How It Works
Our 24/7 peace of mind service - explained in three simple steps
Get Set Up
Once you sign up, we send the personal alarm (watch or pendant) and keysafe. It’s easy to use and will work anywhere: home, garden, shopping or out walking the dog.
Press the Button
If they fall, feel unwell, or need help, they press the button. The alarm automatically connects them to our friendly control room team.
We Get Help
We speak to them straight away and arrange the right help, whether that’s family, carers, or emergency services.
If we can’t hear them, we always act to make sure they’re safe.
Trusted by Which? Trusted by you.
60-Day Money-Back Guarantee
If it’s not right, you get your money back, simply let us know.
Which? Trusted Trader Approved
Independent reassurance that HelpAlert meets strict standards for care, safety, and professionalism.
Real People, 24/7
Every alarm call is answered by a trained team, day or night.
HelpAlert 24
includes device + 24/7 monitored personal alarm protection
includes device + 24/7 monitored personal alarm protection
- Key Safe – Emergency services can access the home quickly if needed.
- Spare charger – So the alarm is never unavailable when it’s needed
What HelpAlert24 does for Mum or Dad
- GPS Personal alarm (watch or pendant, chosen after sign-up)
- 24/7 UK-based emergency monitoring
- Instant help at the press of a button, speak through the watch or pendant.
- Family, carers, or emergency services contacted if needed
- Works in the home, garden, shower or out and about (GPS tracking).
- No landline or broadband required (switchover proof).
- No long-term contract
You can change your mind. Cancel anytime. No contract.
Which? Approved
Checked and approved by Which? a name families trust.
CQC Registered
Registered with the Care Quality Commission for safe, regulated care.
UK-Based Team
Real people in the UK, ready to help day and night.
Frequently Asked Questions
Does it work without a landline or broadband?
Yes. HelpAlert24 works independently using mobile networks, no landline or broadband needed.
Can it be worn in the shower?
Yes. The alarm is waterproof and can be worn in the shower, where slips and falls are more likely
What if they press the alarm by mistake?
That’s absolutely fine. We’ll check they’re okay and end the call if no help is needed.
What happens if they can’t speak?
If we can’t hear them, we act quickly to make sure they’re safe and contact the right help.
Can I cancel if circumstances change?
Yes. There’s no long-term contract and you can cancel anytime.
Does the device need charging?
Yes, both our watch and pendant alarms need charging daily like a modern mobile phone. (Up to 1 hour charge per day). This ensures full protection day and night, charged when the user is in a safe environment.
Does it have fall detection?
Yes. The pendant can detect a serious fall. If it senses a fall and there is no response, it will automatically alert our monitoring team, even if the button is not pressed.
How does the two-way conversation work?
The pendant has a speaker and microphone built in. When the button is pressed, they can speak straight to our UK control room through the pendant. There’s no need to reach for a phone.
