All the help for older people in Norfolk and Norwich, on one page.
Why this page? In Norfolk, the county council handles bus passes, Blue Badges and the crisis fund. Council Tax Reduction comes from your district: Norwich City Council if you live in Norwich.
Norwich: apply online to Norwich City Council (Benefits Online). The amount depends on income, savings and household.
Great Yarmouth: 01493 846291.
Great Yarmouth Borough Council
Ask your district to confirm the savings limit for pension-age Council Tax Reduction.
Last checked 12 Oct 2026
Crisis and Resilience Service (CRS), Norfolk County Council, funded by the UK Government (formerly Norfolk Assistance Scheme).
Food and prepayment energy support, heating oil support, LPG and water bills.
16 or over, living in Norfolk, showing financial hardship or on means-tested benefits or a low income.
If you can't apply online, contact Norfolk County Council by phone and they'll fill in the form with you.
We could not confirm whether this help has to be paid back. Ask Norfolk County Council whether it has to be paid back. Items you're given mustn't be sold.
Last checked 12 Oct 2026
Crisis supportNorfolk County Council (age-related travel bus pass), at pension age. Apply online up to 30 days before (libraries have paper forms). Most applicants only need a photo, because age and address are checked against national databases.
Passes last 5 years, and a new one is sent automatically shortly before expiry. Tell the council about address changes at least 4 weeks before.
Only as an add-on to a disabled travel pass, if you can't walk to a stop or get on or off a bus without help. Valid only on journeys in Norfolk. The companion can be a different person each time.
We could not confirm the times you can travel free. Ask Norfolk County Council what times an age-related pass is free.
Last checked 12 Oct 2026
Age-related travel passApply at least 12 weeks before expiry. Norfolk does not send reminder letters. It isn't automatic, and you must show you're still eligible.
Usually 12 weeks for a decision. There may be a fee. The badge arrives about 10 working days after that. Track progress online.
Other help: Citizens Advice on 0800 144 8848. Paper forms at libraries.
You can ask the council to reconsider.
Last checked 12 Oct 2026
Get free help with your Blue Badge applicationNorfolk Technology Enabled Care: sensors connected to a monitoring centre, loaned through the council. The council does not directly provide community alarm (pendant) subscriptions but signposts to suppliers. Ask the Customer Service Centre for Adult Social Care.
Last checked 12 Oct 2026
Every fact here comes from an official page, linked next to it: Norfolk County Council, district councils, and Citizens Advice (labelled Other help). We checked every link and quote on 12 Oct 2026. Where we could not confirm something, we give you the number to call and what to ask.
A link labelled Other help goes to Citizens Advice, not the council.
Spotted something out of date? Email careteam@helpalert24.co.uk
