All the help for older people in Liverpool, on one page.
Why this page? In Liverpool, the council handles Council Tax Support, crisis help, Blue Badges and safety alarms. Merseytravel handles travel passes.
We could not confirm the savings limit for pension-age Council Tax Support. Ask Liverpool City Council: what's the savings limit?
Last checked 12 Oct 2026
Council Tax SupportOver 16, living in Liverpool, unemployed or on a low income, or getting benefits such as Pension Credit (Guarantee Credit).
Urgent needs awards include gas and electric vouchers, redeemable at PayPoint.
Apply for urgent needs by phone: Freephone 0800 456 1523 or 0151 233 3053, Mon–Fri 8am–6pm. Home needs online. Decisions within 2 working days (urgent).
Call 0800 456 1523 and ask whether you'll have to pay it back.
Last checked 12 Oct 2026
Liverpool Citizens Support SchemeMerseytravel. Merseyside residents can get an Over 60s pass from age 60 (buses, Merseyrail trains and Mersey Ferries cross-river trips in Merseyside). At State Pension age you also get the national pass, which is sent automatically if you already have the Over 60s pass.
In Merseyside: all day at weekends and on bank holidays. Mon–Fri, except journeys starting 6.30am–9.30am. Elsewhere in England (national pass): buses only, 9.30am–11pm weekdays.
Apply in person at a Merseytravel Centre (no postal applications). Lost or damaged pass: 0300 131 2881. There may be a fee.
Call Merseytravel on 0300 131 2881 and ask whether a companion can travel free with you.
Last checked 12 Oct 2026
Over 60s passApply or renew on GOV.UK. Allow up to 12 weeks. Missing proofs cause delays. Assessment centre: Liverpool Aquatics Centre, Wavertree.
You can ask the council to reconsider.
Last checked 12 Oct 2026
Get free help with your Blue Badge applicationLiverpool safety alarms: pendant and sensors with response centre monitoring. Get them through an adult social care assessment. An operator speaks to you through the base unit.
Last checked 12 Oct 2026
Every fact here comes from an official page, linked next to it: Liverpool City Council, Merseytravel and GOV.UK. We checked every link and quote on 12 Oct 2026. Where we could not confirm something, we give you the number to call and what to ask.
Spotted something out of date? Email careteam@helpalert24.co.uk
