Given us real peace of mind
“We got the Help Alert watch for Dad after he had a small fall in the garden and started losing confidence going out on his own. He wears it every day now and says it’s comfortable enough to forget it’s even there.”
Which? Trusted Trader
24/7 UK response team
Peace of mind when Mum lives alone.
She keeps her independence. You know help is one press away, day or night, at home or out and about.
From £30 a monthplus one-off £49.99 setup fee
- 60-day money-back guarantee
- Prices fixed for life
- No landline or Wi-Fi needed
Fall detected · Connecting
Which? Trusted TraderApproved service
Voted Excellent on Trustpilot370+ reviews
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60-day guaranteeFull refund if not right
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Lifetime device guaranteeFree replacements
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UK control roomReal people, 24/7
You can’t always be there. Help Alert can.
Mum is perfectly capable. She has her routines, her garden, her friends, and she doesn’t want fuss.
But when you live a drive away, it’s natural to wonder. What if she slipped on the stairs? What if she felt unwell at the shops and her phone was in her bag?
Help Alert is a simple watch she wears every day. If she ever needs help, one press connects her to our friendly UK team, who talk to her straight away and call you, a neighbour or the emergency services. She stays in charge of her life. You get to stop worrying.
The Help Alert Watch
A personal alarm that looks like a watch.
No pendant around the neck, nothing that says “alarm”. Just a modern watch she’ll actually want to wear.
- One-press SOS Hold the side button to speak to our team.
- Automatic fall detection Calls for help after a hard fall, even if she can’t press.
- GPS location Our team can see where she is, home or away.
- Two-way calling She talks to a real person through the watch.
- Shower-proof Safe to wear in the bathroom, where many falls happen.
- Works on its own Built-in SIM. No landline, Wi-Fi or phone needed.
How it works
Three simple steps. Day or night.
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Press
Mum holds the button on her watch. If she has a hard fall, it raises the alarm for her.
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Talk
A real person in our UK control room answers in seconds and speaks to her through the watch.
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Help
We call you, a neighbour or the emergency services, whatever is right, and stay with her until help arrives.
Setting up takes minutes. You tell us who to call when you order. The watch arrives ready to go: charge it, press the button once to say hello to our team, and you’re done.
A customer story
From a Help Alert family
Mum didn’t want a traditional alarm pendant because she felt it looked too medical. The watch was a much better fit for her.
Many of the families we help start in the same place: a parent who’s fiercely independent and a son or daughter who’d sleep better knowing someone’s there. A watch she’s happy to wear every day makes all the difference.
Reviews
What families tell us.
Voted Excellent on Trustpilot
from over 370 reviews
Very pleased with the watch
“Delivery was quick, setup was straightforward, and everyone we spoke to was patient and friendly. It has already made Mum feel more confident around the house and when out shopping.”
Very easy to set up
“The team talked us through everything and even helped Mum test it properly. The fall detection was the main reason we chose it.”
Simple, honest pricing
Everything included. Prices fixed for life.
24/7 monitoring, the SIM and all emergency calls, a lifetime device guarantee and free tracked delivery. No hidden extras.
Monthly
£30a month
- Watch (one-off)
- £49.99
- Pay today
- £79.99
- No long contract
- Cancel with 30 days’ notice
Annual
£300a year Save £60
- Works out at
- £25 a month
- Watch (one-off)
- £49.99
- Pay today
- £349.99
- Two months free, every year
- Unused months refunded if you cancel
Rather talk it through?
Our friendly team will help you choose between the watch and pendant, and can take your order over the phone.
01273 055049 Call usVAT relief
Prices shown exclude VAT. If Mum has a long-term illness or disability, she’s likely to be eligible for VAT relief. You simply confirm this when you order. Check if you can claim
Not sure yet? Try it for 14 days
Use the full service free for 14 days for just £4.25 postage. If it’s not right, send it back with nothing more to pay.
Our promise
Try Help Alert with confidence.
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60-day money-back guarantee
If it isn’t right for Mum, send it back within 60 days for a full refund.
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Lifetime device guarantee
If anything goes wrong with the watch, we replace it free of charge, for as long as you’re with us.
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Prices fixed for life
The price you join on is the price you keep. No increases, ever.
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Free tracked delivery
Sent by Royal Mail Tracked 24, set up and ready to use straight out of the box.
Why a watch?
More than a home alarm. Simpler than a phone.
| Feature | Help Alert Watch | Typical home-only alarm | Mobile phone |
|---|---|---|---|
| Works at home and out and about | Yes | No | Yes |
| A real person answers, 24/7 | Yes | Yes | No |
| Automatic fall detection | Yes | Some models | No |
| GPS location shared with our team | Yes | No | Only if set up |
| One button, nothing to unlock or dial | Yes | Yes | No |
| Shower-proof, worn all day | Yes | Some models | No |
Will Mum find it easy to use?
Yes. There’s one button to remember: hold it to talk to our team. There are no apps, menus or passwords, and it arrives already set up with her details.
What happens when she presses the button?
She’s connected to our UK control room in seconds and talks to a real person through the watch. They can see her location and will call you, another contact or the emergency services, depending on what she needs.
Does it need a landline, Wi-Fi or a smartphone?
No. The watch has its own built-in mobile SIM, and all calls are included in the price. It works anywhere in the UK with mobile signal.
Does the fall detection catch every fall?
Fall detection raises an alert after a hard fall, even if she can’t press the button. It won’t catch every fall, and how well it works depends on how it’s worn, so we always recommend pressing the button if she can.
Can she wear it in the shower?
Yes, it’s shower-proof, and we recommend keeping it on, as many falls happen in the bathroom. It shouldn’t be worn in the bath or while swimming.
How often does it need charging?
The battery lasts up to 4 days and takes about an hour to fully charge. Many people pop it on charge while they have a bath.
Is it safe with a pacemaker?
The watch is safe to use with most pacemakers. If you’re unsure, check with her GP or pacemaker specialist.
Can I cancel if it’s not right?
Yes. You have a 60-day money-back guarantee, and there’s no long contract. After that, you can cancel at any time with 30 days’ notice.
Who gets called in an emergency?
You choose. After you order, we send a short form for her emergency contacts and any medical details, so our team knows exactly who to call and what to tell them.
Would you rather talk it through?
Leave your number and our friendly team will call you back. No pressure and no obligation.
- Help choosing between the watch and pendant
- Answers to any questions about Mum’s needs
- We can take your order over the phone
Or call us now on 01273 055049
A little reassurance. A lot more freedom.
Speak to our friendly UK team
01273 055049