Alarm is pressed
The device will connect to the UK-based control room and the user will be personally greeted by a friendly care team operator. The user will be able to speak and hear directly through their GPS device or through their home lifeline base-unit.
Automatic Falls Detector
We offer a fall detector upgrade which means the device will automatically connect to the control room if a fall occurs. This ensures help is arranged even if the user is unable to press the button due to shock, confusion, or unconsciousness.
Family and neighbours alerted
The control room will get in touch with family, friends or neighbours listed on the user’s account to keep them updated with any incidents which may occur. The contacts may be asked to attend to help. If this isn’t possible we will arrange other means of help.
Emergency services dispatched
If listed contacts can’t attend, we will dispatch the emergency services. If the alarm call is more serious and an ambulance is required, this will be arranged quickly while keeping the user calm at all times and notifying family and friends at every stage of the emergency.
Using our Alarms
HelpAlert offers a personal, caring approach where every customer is treated like family, ensuring peace of mind and safety while maintaining independence at home. Watch this short video to see how our personal alarm service works.
Nationwide Coverage
We cover the entire United Kingdom. Our personal alarm system uses a multi-network SIM card, allowing it to connect to various networks such as EE, O2, and Vodafone. This ensures it always finds the strongest signal, providing you with a reliable connection wherever you are.
Monitored in the UK
A personal alarm is only as effective as the control room behind it. When help is needed, a trained careteam operator answers within seconds, ensuring swift support.
The team will stay on the phone with you to ensure your safety while they organise the best assistance for you.
How it works – Frequently Asked Questions
HelpAlert offers in-home and GPS devices. Our in-home Lifeline connects using a base hub that is not mobile and our mobile GPS devices all connect via cellular. If you’re unsure on which system or device to choose, give us a call and we’ll help you figure it out.
Yes. We provide a 14-day FREE trial with no upfront payment, we only require a card authorisation. If you decide HelpAlert isn’t right for you, ship the device back to us.
HelpAlert does not have any hidden fees and unlike some providers we also do not increase monitoring costs after your first year.
You can cancel your HelpAlert subscription at any time as long as you provide us 30 days notice. We will refund any unused months deducting delivery costs and the discount applied if you purchased an annual subscription.
If you purchase an annual plan and cancel before the end of the paid for period, we will calculate a partial refund based on the unused months of service. Delivery and any discount applied will be deducted from the final balance.
To cancel your subscription call our freephone number on 01273 055049. The equipment will need to be returned to us: HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend getting a tracking number when shipping the package back to us.
