Try Our Lifesaving Alarm Free for 14 Days
We understand that choosing the right personal alarm for yourself or a loved one can be challenging – especially if you’re trying to reassure someone that extra support would be beneficial.
That’s why HelpAlert offers a completely free 14-day trial, giving you the chance to experience the peace of mind our alarms provide before making a commitment. There’s no contract, no pressure – just a small postage fee to get started. If you decide the alarm isn’t for you, simply return it, and you won’t be charged a penny (excluding postage).
We’re proud to say that most customers who take advantage of our free trial quickly see the benefits – and the majority choose to continue with us.
Fall Alert Watch
Fall Alert Pendant
How it works
1. Pick Your Alarm
Choose between our trusted Fall Alert Pendant or our most popular alarm Fall Alert Watch.
2. We’ll Get It Ready. You Just Switch It On
We’ll pre-program everything before it leaves us, so there’s no setup stress. Just wear your alarm because it arrives ready to go.
3. Only Pay Postage
You’ll only pay a small fee to cover delivery — nothing else upfront.
4. Try It for 14 Days
Use it exactly as you would if you owned it. You’ll get full 24/7 monitoring and peace of mind.
5. Happy? Keep It. Not for You? Send It Back
If it’s not right, simply post it back to us within the 14-day trial and you won’t be charged for the setup fee or the subscription cost.
What’s Included in the Trial
> A fully working Pendant or Watch Alarm.
> Automatic fall detection is included with whichever device you choose, either the Pendant or the Watch.
> Access to our UK-based 24/7 emergency response team.
> Full setup by our team before it arrives.
> A clear, step-by-step guide.
> Friendly phone support if you need help setting up
FREE Trial – Frequently Asked Questions
You will receive an email at the start of the trial stating the start and end date.
Yes, but you must do so before your 14 day trial period is over. To change your renewal plan please call us freephone 01273 055049.
Yes. We require you to return your HelpAlert device. If the device and all accessories are not returned, you may be charged.
To initiate a return, email us at careteam@helpalert.co.uk or call 01273 055049 and we will provide you with the return address. Box up your device and send it back to us within 7 days. Please note, the device must be returned undamaged and in good working order to be eligible for a full cancellation and to avoid additional charges.
We ask you return the device within 7 days of requesting the trial cancelation to ensure you are not charged.
If the device and all accessories are not returned, you will be charged.
Yes, we still require that you return your device even if it has been damaged and you may be charged for the damaged device.
All free trials automatically carry over to either a monthly or annual subscription if you do not initiate a return within the 14 day trial period.
Postage of the returned device needs to be paid for by yourself, the return postage is not covered by HelpAlert.
No, when your trial period is over, you will not receive a new device.
